Head of Technology

Oxiliry is a reputable business process outsourcing partner dedicated to delivering scalable, efficient, and innovative technology solutions that empower businesses worldwide. We focus on streamlining operations to enhance profitability, support sustainable growth, and foster long-term partnerships. We are seeking an experienced Head of Technology to lead our technology strategy, operations, and transformation initiatives. This role requires a visionary leader who can build scalable technology capabilities, strengthen enterprise systems, drive automation and innovation, and ensure a secure, reliable infrastructure aligned with our organizational growth. The ideal candidate will combine deep technical expertise with strategic leadership and business insight, collaborating closely with senior leadership and global stakeholders to translate business needs into impactful technology solutions.

Key Responsibilities
- Define and implement the overall technology strategy and roadmap in alignment with business goals.
- Lead diverse technology functions including software engineering, enterprise applications, infrastructure, cloud, cybersecurity, integrations, data, and automation.
- Oversee the design and deployment of scalable, secure, and high-performance technology architectures.
- Collaborate with executive leadership and business units to identify technology opportunities that enhance efficiency, scalability, customer experience, and business outcomes.
- Drive digital transformation and automation projects across the organization.
- Manage the development, integration, enhancement, and optimization of critical business systems and applications.
- Establish and enforce technology architecture, governance, development standards, security controls, and data management practices.
- Ensure technology systems and infrastructure maintain high reliability, availability, performance, and security.
- Facilitate integration across applications, platforms, APIs, databases, and third-party systems.
- Evaluate emerging technologies such as AI and automation, identifying practical adoption opportunities.
- Partner with Finance, Operations, HR, Sales, Marketing, and Product teams to address business challenges through technology.
- Monitor technology KPIs, service levels, project delivery metrics, system performance, and adoption rates.
- Manage relationships with technology vendors, implementation partners, consultants, and oversee licensing and investments.
- Lead technology risk management, cybersecurity, business continuity, and disaster recovery efforts.
- Ensure timely delivery of technology projects within scope, quality, and business requirements.
- Build, mentor, and lead high-performing technology teams while fostering technical leadership development.
- Provide regular updates and strategic recommendations to senior leadership on technology performance, risks, investments, and opportunities.

Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Information Systems, Engineering, or related fields.
- Over 10 years of experience in technology, software engineering, enterprise IT, or related areas, including significant leadership roles.
- Proven track record leading multidisciplinary technology teams and managing complex initiatives.
- Strong expertise in software architecture, application development, cloud technologies, infrastructure, cybersecurity, APIs/integrations, databases, and enterprise systems.
- Experience developing and executing organization-wide technology strategies and roadmaps.
- Deep understanding of modern software development practices, system architecture, scalability, reliability, and security.
- Demonstrated success leading digital transformation, automation, and technology modernization programs.
- Experience managing technology vendors, partners, budgets, and cross-functional projects.
- Ability to translate business requirements and strategic objectives into effective technology solutions.
- Experience collaborating with senior leadership and global or geographically distributed stakeholders.
- Knowledge of technology governance, risk management, data protection, and business continuity.

Preferred Qualifications and Benefits
- Master’s degree in Computer Science, Information Systems, Engineering, Business Administration, or related fields.
- Experience leading technology functions in global, technology-driven, SaaS, BPO, or services organizations.
- Familiarity with cloud platforms and modern application architectures.
- Exposure to AI, machine learning, intelligent automation, and other emerging technologies.
- Experience with enterprise applications such as CRM, HRMS, ERP, business intelligence, and data platforms.
- Proven ability to manage large-scale digital transformation or technology modernization initiatives.
- Knowledge of DevOps, CI/CD, cloud infrastructure, information security, and technology governance frameworks.
- Experience scaling technology teams, platforms, and processes to support organizational growth.

Soft Skills
- Strategic thinker with strong business acumen.
- Effective technology leader with excellent people management skills.
- Strong problem-solving and decision-making capabilities.
- Ability to communicate complex technical concepts clearly to non-technical stakeholders.
- Skilled in stakeholder management and influencing.
- High ownership, accountability, and execution focus.
- Innovative mindset with a commitment to continuous improvement.
- Adaptable and effective in fast-paced, evolving environments.