Helpline Agent

ASK Development Private Limited

Islamabad , Pakistan

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We are seeking a dedicated Customer Care Executive to join a reputable telecom company based in Islamabad. The ideal candidate will be responsible for providing exceptional customer service through prompt and professional communication. This full-time, in-person role offers a competitive salary with performance-based incentives, providing an excellent opportunity for growth within the telecom sector.

Key Responsibilities:
Answering customer calls: Respond promptly and courteously to incoming customer calls, maintaining a positive and professional attitude at all times.
Customer query resolution: Effectively address customer questions, concerns, and complaints by delivering accurate information and appropriate solutions.
Order processing: Accurately take customer orders, verify details, and process payments efficiently.
Account management: Update and maintain customer accounts with relevant information and any necessary changes to ensure data accuracy.

Required Qualifications:
- Bachelor’s degree is required.
- Minimum education level of graduation or intermediate is acceptable.
- Prior experience in customer service or as a Customer Service Representative (CSR) is preferred.

Preferred Qualifications and Benefits:
- Work location is strictly in-person in Islamabad.
- Full-time employment with a monthly salary ranging from Rs. 45,000 to Rs. 60,000, including performance-based incentives.

Candidates will be asked about their experience in customer service roles during the application process to ensure a good fit for the position. This role is ideal for individuals who are customer-focused, detail-oriented, and eager to contribute to a dynamic telecom environment.