Helpline agent

ASK Development Private Limited

Lahore , Pakistan

Apply Now

Posted 3 days ago 4 views Report Job

We are seeking a Customer Care Executive to join a well-established telecom company based in Lahore. The ideal candidate will be responsible for delivering exceptional customer service by handling inquiries, resolving issues, and managing customer accounts efficiently. This is a full-time, in-person position offering a competitive salary with performance-based incentives.

Key Responsibilities:
Answering customer calls: Respond promptly and professionally to incoming customer calls, maintaining a positive attitude throughout the interaction.
Customer query resolution: Address and resolve customer questions, concerns, and complaints by providing accurate and helpful information.
Order processing: Accurately take customer orders, verify necessary details, and process payments efficiently.
Account management: Update customer accounts with relevant information, ensuring data accuracy and timely changes.

Required Qualifications:
- Minimum education of Intermediate or Graduation.
- Bachelor’s degree is required.
- Prior experience in Customer Service Representative (CSR) roles is preferred.

Preferred Qualifications and Benefits:
- The position offers a monthly salary ranging from Rs. 45,000 to Rs. 60,000, with additional performance-based incentives.
- The role requires working on-site in Lahore, fostering direct interaction with customers and team members.

This opportunity is ideal for candidates who are customer-focused, detail-oriented, and eager to contribute to a dynamic telecom environment.