HIMS Software Support Manager

We are seeking an experienced HIMS Software Support Manager to lead our software support team and oversee client relationships. The ideal candidate will be responsible for ensuring the timely resolution of technical and functional issues related to our Hospital Information Management System (HIMS). This role requires strong leadership skills, effective communication, and the ability to coordinate across multiple teams to maintain high standards of support and client satisfaction.

Key Responsibilities:
- Lead and supervise the HIMS software support team, providing guidance and motivation to ensure optimal performance.
- Manage client support requests, including ticket handling, escalations, and ensuring compliance with Service Level Agreements (SLAs).
- Ensure timely resolution of software issues, bugs, and operational challenges to minimize downtime and maintain system reliability.
- Collaborate closely with Development, Product, and Implementation teams to address complex issues and facilitate smooth software updates and deployments.
- Monitor support team performance by tracking ticket backlogs, resolution timelines, and overall productivity.
- Provide functional guidance and troubleshooting support across various HIMS modules to assist both the support team and clients.
- Handle client communications, follow-ups, and escalations professionally to maintain strong client relationships.
- Ensure proper documentation of support processes, knowledge transfer, and user training materials are maintained and updated regularly.
- Prepare periodic reports on support performance and key metrics for management review.
- Identify recurring issues and recommend improvements to software functionality and support processes to enhance overall service quality.

Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
- Minimum of 7 years of experience in software support, with at least 2 years in a supervisory or managerial role.
- Proven experience managing client support operations and leading technical teams.
- Strong communication, problem-solving, and team management skills.
- Ability to handle client interactions effectively and maintain professionalism under pressure.

Preferred Qualifications and Benefits:
- Experience working with Hospital Information Management Systems (HIMS), Hospital Information Systems (HIS), healthcare software, or ERP systems is highly preferred.
- Familiarity with healthcare industry workflows and regulatory requirements will be an advantage.

This role offers the opportunity to lead a critical function within a dynamic healthcare technology environment, contributing directly to improved patient care through effective software support. If you have a passion for technology and client service, along with the leadership skills to drive a team, we encourage you to apply.