HIMS Software Support Manager

We are seeking an experienced HIMS Software Support Manager to lead our software support team and oversee client relationships. The ideal candidate will be responsible for ensuring the timely resolution of both technical and functional issues related to our Hospital Information Management System (HIMS). This role requires strong leadership skills, effective communication, and the ability to coordinate with multiple internal teams to maintain high service standards and client satisfaction.

Key Responsibilities:
- Lead and supervise the HIMS software support team to ensure efficient operations.
- Manage client support requests, including ticket handling, escalations, and adherence to Service Level Agreements (SLAs).
- Ensure prompt resolution of software issues, bugs, and operational challenges affecting HIMS functionality.
- Collaborate closely with Development, Product, and Implementation teams to address complex issues and improve system performance.
- Monitor support team performance metrics, including ticket backlogs and resolution timelines, to maintain service quality.
- Provide functional guidance and troubleshooting assistance across various HIMS modules.
- Handle client communications, follow-ups, and escalate issues when necessary to maintain strong client relationships.
- Maintain proper documentation, facilitate knowledge transfer, and support user training initiatives.
- Prepare periodic reports on support performance for management review.
- Identify recurring problems and recommend improvements to software features and support processes to enhance overall efficiency.

Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- Minimum of 7 years’ experience in software support roles, with at least 2 years in a supervisory or managerial capacity.
- Proven experience in managing software support teams and handling client escalations effectively.
- Strong communication, problem-solving, team leadership, and client management skills.

Preferred Qualifications and Benefits:
- Experience working with Hospital Information Management Systems (HIMS), Hospital Information Systems (HIS), healthcare software, or ERP systems is highly desirable.
- This is a full-time, in-person position offering a competitive monthly salary range of Rs180,000 to Rs200,000.

This role offers the opportunity to lead a critical support function within a healthcare technology environment, contributing directly to the smooth operation of hospital management systems and client satisfaction.