Hiring Team Lead

We are currently seeking motivated individuals to join our team in a dynamic call center environment. This role offers an excellent opportunity for freshers as well as experienced candidates looking to grow their careers. The position is based in Rawalpindi/Islamabad and requires working in person. The job includes night shift hours, providing a flexible schedule for those who prefer or require evening work. Compensation ranges from Rs21,081.15 to Rs104,943.68 per month, reflecting experience and performance.

Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Provide accurate information and resolve customer inquiries promptly.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Document customer interactions and update records as necessary.
- Collaborate with team members and supervisors to meet performance targets.
- Adhere to company policies and procedures, especially during night shifts.

Required Qualifications:
- Minimum education: Matriculation or equivalent.
- Strong communication skills in English and Urdu.
- Ability to work night shifts consistently.
- Basic computer literacy and familiarity with call center software.
- Positive attitude and willingness to learn.
- Fresh graduates are welcome to apply.

Preferred Qualifications and Benefits:
- Previous experience in a call center or customer service environment is an advantage but not mandatory.
- Opportunity for career growth and professional development within the organization.
- Friendly and supportive work environment.
- Competitive salary package with performance-based incentives.
- In-person work location promotes team collaboration and support.

This is an ideal role for individuals seeking to start or advance their careers in customer service while working in a structured and supportive setting. If you are eager to develop your skills and grow professionally, this opportunity is designed for you. Apply now to become part of a thriving team committed to excellence.