Home Delivery Manager

Foods Inn is a progressive and innovative company dedicated to delivering excellence in the restaurant industry. We are currently looking for a motivated and experienced Home Delivery Manager to oversee and optimize our home delivery operations. This role requires a hands-on leader who can ensure timely order fulfillment, maintain high customer satisfaction, and manage a team effectively within a fast-paced environment.

Key Responsibilities

- Manage daily home delivery operations to guarantee prompt order completion and superior customer experience.
- Monitor key performance indicators such as delivery times, order completion rates, cancellations, closing issues, and delivery costs to identify areas for improvement.
- Supervise rider performance, dispatch activities, route planning, and delivery zone management to enhance operational efficiency.
- Collaborate closely with the kitchen team to ensure timely preparation, appropriate packaging, and seamless handover of orders for delivery.
- Oversee rider fleets, safety equipment, and maintenance schedules to maintain uninterrupted service and compliance with safety standards.
- Train, mentor, and evaluate delivery team members through regular feedback and performance reviews, fostering professional growth.
- Manage manpower requirements by recruiting within approved headcount and budget constraints.
- Analyze customer feedback, operational reports, and data provided by Accounts and HR to drive continuous process improvements.
- Maintain high standards of cleanliness, hygiene, grooming, and adherence to SOPs and company policies across all home delivery operations.
- Verify departmental checklists, provide timely updates to management, and support initiatives aimed at process enhancement.

Required Qualifications

- Bachelor’s degree in a related field is preferred; however, candidates with intermediate education and strong relevant experience will be considered.
- At least 5 years of supervisory or managerial experience in restaurant dining or delivery operations.
- Solid understanding of hospitality management, guest service, menu planning, and food safety standards.
- Proven track record in team training, performance management, and staff development.
- Excellent leadership, communication, and interpersonal skills to effectively manage and motivate a diverse team.
- Proficiency in MS Office applications, particularly Excel and Word, for reporting and scheduling purposes.
- Flexibility to work various shifts, including weekends and holidays, as required by operational needs.

Preferred Qualifications and Benefits

- Competitive market salary ranging from Rs75,000 to Rs100,000 per month.
- Complimentary daily meals provided during shifts.
- Weekly rest day to ensure work-life balance.
- Annual leave entitlement along with two annual bonuses to reward performance and dedication.
- Comprehensive medical insurance coverage for employees.
- Child education allowance to support employees’ families.
- Personal and family wedding allowance as part of employee welfare benefits.

This position requires the candidate to work on-site to effectively manage and coordinate home delivery operations. If you are a proactive leader with a passion for operational excellence and customer satisfaction, Foods Inn offers a rewarding environment to grow your career.