Posted Sep 26, 2026 53 views
D’Azur Residency Boutique Hotel Apartments in Lahore is looking for a seasoned and commercially focused Hotel Operations Manager to lead the daily operations of our boutique serviced residence. The ideal candidate will be responsible for ensuring exceptional guest experiences while driving occupancy growth and expanding corporate business. This role demands a hands-on approach to managing all operational aspects, including front office, housekeeping, guest services, and maintenance, alongside active involvement in sales and business development initiatives.
Key Responsibilities
- Manage the complete day-to-day operations of D’Azur Residency, overseeing Front Office, Housekeeping, Guest Services, and Maintenance coordination to ensure smooth functioning.
- Maintain consistently high standards of cleanliness, service quality, and overall guest satisfaction.
- Supervise, train, and manage hotel staff, ensuring discipline, attendance, and adherence to service standards.
- Professionally handle guest concerns, complaints, and special requests to maintain positive guest relations.
- Monitor room readiness, check-ins, check-outs, housekeeping schedules, and property maintenance to optimize operational efficiency.
- Manage reservations and track bookings through direct channels, online travel agencies (OTAs), and corporate clients.
- Develop and nurture relationships with corporate companies, travel agents, relocation firms, and long-stay clients to build a strong client base.
- Conduct sales calls, corporate visits, and business development activities aimed at generating new accounts and expanding market presence.
- Prepare and follow up on corporate proposals and negotiate room-rate agreements to secure profitable contracts.
- Work towards achieving monthly occupancy, room revenue, and sales targets to drive business growth.
Required Qualifications
- A minimum of 3 to 5 years of experience in hotel, serviced apartment, or hospitality operations is essential.
- Strong understanding of Front Office, Housekeeping, and Guest Relations operations.
- Proven ability to supervise and manage teams effectively while maintaining high service standards.
- Excellent communication, negotiation, and relationship-building skills.
- Familiarity with OTAs such as Booking.com and Airbnb.
- Basic proficiency in Microsoft Excel, reporting tools, and hotel reservation/property management systems (PMS).
Preferred Qualifications and Benefits
- Previous experience in hotel sales, corporate sales, or business development is highly desirable.
- Knowledge of the Lahore hospitality market will be an advantage.
- Own transport is preferred to facilitate site visits and corporate client meetings.
Additional Information
- Location: D’Azur Residency, Sui Gas Society, Lahore
- Employment Type: Full-Time
- Industry: Hospitality / Serviced Apartments / Hotel Operations
This position offers a unique opportunity to lead operations in a boutique setting while playing a key role in business expansion and guest satisfaction. If you have a passion for hospitality and a track record of operational excellence combined with sales acumen, this role is an excellent fit.
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D'Azur Residency
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