House Keeping

Islamabad Serena Hotel, a luxury property situated in the heart of Islamabad, is renowned for delivering exceptional hospitality services to both international and local guests. The hotel prides itself on creating a refined, safe, and comfortable environment, supported by a team of well-trained and professional staff. Employees are encouraged to uphold high service standards and pay close attention to detail across all guest areas. Working at Islamabad Serena offers valuable exposure to a dynamic hospitality environment along with opportunities for professional growth and development.

Key Responsibilities
- Clean and maintain guest rooms, corridors, public areas, and back-of-house spaces in accordance with hotel standards.
- Perform daily tasks such as dusting, vacuuming, mopping, changing linens, and replenishing guest amenities.
- Prepare rooms efficiently for guest arrivals and departures, ensuring a welcoming and spotless environment.
- Report any maintenance issues promptly to the relevant department.
- Adhere strictly to safety, hygiene, and cleanliness protocols to maintain a healthy environment.
- Respond courteously and promptly to guest requests, providing excellent customer service.
- Collaborate with other hotel departments to support smooth operations and enhance the overall guest experience.

Required Qualifications
- Proven housekeeping skills with strong attention to detail in cleaning and tidying guest rooms and public areas.
- Ability to manage laundry duties including sorting, washing, drying, folding, and organizing linens.
- Good communication and customer service skills to interact professionally with guests and team members.
- Willingness to participate in training programs related to cleaning standards, safety procedures, and hotel policies.
- Basic understanding of health, safety, and hygiene practices relevant to the hospitality industry.
- Physical capability to perform repetitive tasks, stand for long periods, and lift or move light to moderate loads.
- Flexibility to work various shifts, including weekends and holidays, as required by hotel operations.

Preferred Qualifications and Benefits
- Previous experience in housekeeping or hospitality is advantageous but not mandatory.
- Opportunity to work in a prestigious luxury hotel environment that supports professional development.
- Exposure to a dynamic team-oriented workplace that values high service standards and attention to detail.

This full-time, on-site housekeeping role at Islamabad Serena Hotel offers a chance to be part of a respected hospitality team committed to excellence and guest satisfaction.