HR & Administration Manager

We are seeking an experienced HR & Administration Manager to lead the people agenda and ensure the smooth operation of our Karachi and Lahore offices. This role requires a hands-on leader who will act as a trusted advisor to senior leadership and a key point of contact for employees throughout their journey, from onboarding to career progression. You will have the opportunity to shape talent acquisition, development, and retention strategies while managing the teams responsible for efficient and safe office operations. This position is ideal for someone who enjoys combining strategic thinking with practical execution in a dynamic, multicultural environment.

Key Responsibilities

HR Strategy: Collaborate with Divisional Heads to translate business objectives into an annual HR plan aligned with regional and global policies. Provide guidance on organizational design, workforce planning, and people risk management. Lead the HR team and report on key HR metrics.

Recruitment and Onboarding: Manage the full recruitment cycle, from workforce planning to extending offers. Develop talent pipelines and enhance the employer brand in Pakistan. Oversee onboarding processes, probation reviews, and confirmations.

Learning and Development: Conduct annual training needs analysis and manage the learning calendar and budget. Deliver technical, compliance, and leadership development programs, monitoring their effectiveness.

Succession and Performance Management: Maintain succession plans for critical roles and support the growth of high-potential employees. Administer the annual performance review cycle and assist managers with improvement plans.

Compensation and Benefits: Coordinate payroll activities with Finance, ensuring compliance with tax and statutory deductions. Manage salary reviews, bonuses, and benefits in line with market benchmarks.

Employee Relations: Address grievances, disciplinary actions, and investigations impartially. Lead initiatives focused on employee engagement, wellbeing, and recognition.

HR Compliance: Ensure adherence to Pakistani labor laws, including EOBI and SESSI/PESSI regulations, as well as company policies. Maintain HR policies, employee records, and HRIS systems such as SAP SuccessFactors or equivalent.

Administration Oversight: Supervise and coordinate the Administration teams across both offices, setting operational standards, approving significant expenditures, and resolving escalations.

Required Qualifications

A Master’s degree or MBA in Human Resources, Business Administration, or a related field is preferred. Candidates should have a minimum of eight years of progressive HR experience, including at least three years in a managerial generalist role. Proven expertise in recruitment, onboarding, learning and development, performance management, succession planning, and employee relations is essential. Experience managing office administration teams and vendor relationships is required. Strong knowledge of Pakistani labor laws, social security, EOBI, and payroll tax regulations is critical. Excellent written and spoken communication skills in both English and Urdu are necessary.

Preferred Qualifications and Benefits

Professional certifications such as CIPD or SHRM-CP/SCP are advantageous. Experience working within shipping, logistics, freight forwarding, or other multinational matrix organizations in Pakistan will be beneficial. Familiarity with SAP SuccessFactors or similar HRIS platforms is a plus.

This role offers a visible leadership position where you can significantly influence the people and workplace strategy across the organization. You will collaborate with HR and business teams at regional and global levels, gaining valuable exposure and career growth opportunities within a leading global carrier. The compensation package includes a competitive salary, performance bonuses, medical coverage, and retirement benefits. You will join a diverse and inclusive culture that embraces teamwork and lives by the motto, *As ONE, We Can*.

ONE is an equal opportunity employer committed to hiring based on merit, qualifications, and business needs.