HR Support Agent

This role provides essential support to the HR function by managing all aspects of HR administration. The position ensures the delivery of high-quality HR services across the business while maintaining compliance and accuracy in all HR processes.

Key Responsibilities:
- Manage daily, weekly, and monthly HR deliverables according to the established schedule.
- Monitor the HR inbox daily, responding promptly to emails and requests.
- Serve as the initial point of contact for HR queries via the HR helpdesk, addressing concerns efficiently and collaborating with relevant departments to resolve issues.
- Act as the HR liaison for the HIP PK team, supporting recruitment activities, managing staffing concerns related to performance and attendance, and maintaining organizational charts.
- Execute changes within the eHRM system following the user manual, including processing staff personal change requests, management changes, supervision creation and modifications, and updating direct and indirect manager assignments.
- Handle bulk supervision changes, add adhoc supervisions, reset staff timesheets upon management request, and update annual leave entitlements for contract changes.
- Assign and amend various leave entitlements such as compassionate leave, unpaid leave, and jury service.
- Perform password resets and update records related to onboarding plans, probation periods, and DBS checks.
- Generate reports weekly or on an ad hoc basis, including employee data reports to ensure compliance with right to work, DBS status, staff licenses, and accurate employee data.
- Process staff reference requests in line with company procedures concerning employment confirmation and financial inquiries.
- Review current staff DBS status, coordinate online DBS completion, verify required identification documents, and manage DBS processing through Mayflower.
- Receive and review DBS invoices monthly, preparing them for finance payment processing.
- Compile monthly payroll emails, including details of leavers, sickness, and staff referrals.
- Manage monthly processing of staff leavers and archive electronic files accordingly.
- Run weekly HR helpdesk reports until a permanent IT solution is implemented.
- Log staff absences on the attendance tracker until the introduction of Rota Management.
- Save property rotas and contact lists weekly to a central folder until IT solutions are introduced.
- Maintain staff-related documents in electronic files, including return-to-work interviews, supervision notes, staff emails, and onboarding plans.

Required Qualifications:
- Graduate or Master’s degree with a major in Human Resources.
- Minimum of one year of experience in an HR support role.
- Strong proficiency in English, including spoken, listening, writing, and communication skills.

Additional Information:
- Working days are Monday through Friday.
- Working hours are from 12:00 PM to 9:00 PM.
- This is an in-person role based in Lahore.
- Monthly salary ranges from Rs50,000 to Rs60,000.

This position offers an excellent opportunity to develop HR expertise within a dynamic environment, supporting a broad range of HR functions and contributing to the overall success of the business.