Human Resource Manager (Female)

We are looking for an experienced HR Manager to join a dynamic inbound customer service environment. This role requires managing the full recruitment cycle using platforms such as Indeed, LinkedIn, Facebook paid ads, and other sources. The ideal candidate will oversee employee relations, HR operations, and provide performance support to ensure effective workforce management and minimize attrition.

Key Responsibilities:
- Manage end-to-end hiring processes including interviews, onboarding, and orientation.
- Address employee relations issues, handle grievances, and manage disciplinary actions.
- Maintain accurate attendance, leave records, and employee documentation.
- Collaborate with operations teams to support performance management and track key performance indicators (KPIs).
- Coordinate payroll processing, incentive programs, and ensure compliance with relevant regulations.
- Implement HR policies and drive employee engagement initiatives to foster a positive work environment.

Required Qualifications:
- Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
- Strong communication and organizational skills to effectively manage multiple tasks and stakeholders.
- Ability to manage high-volume recruitment and work with shift-based teams efficiently.

Preferred Qualifications and Benefits:
- 2 to 5 years of experience in HR or sales within a call center or BPO environment is highly desirable.
- Work schedule is from 9 PM to 6 AM, with free pick-up and drop-off services available for designated routes.
- This is a full-time, in-person position offering a monthly salary range of Rs. 80,000 to Rs. 120,000.

This role is ideal for a proactive HR professional who thrives in a fast-paced setting and is committed to supporting both employee well-being and organizational goals.