Human Resources Manager (Night Shift)

Global Teleservices is seeking a dedicated and experienced Human Resource Manager to join our team on a night shift schedule. As an inbound call center specializing in telecommunications and related products, we pride ourselves on delivering exceptional customer support. The ideal candidate will be proactive, organized, and results-driven, capable of leading HR operations, managing workforce dynamics, and fostering a high-performing team. This role requires availability to work from 9:00 PM to 6:00 AM, Monday through Friday.

Key Responsibilities

Recruitment & Hiring: Manage the entire recruitment process including job postings, candidate screening, conducting interviews, selection, and onboarding new employees.

Employee Management: Oversee employee relations, monitor attendance and punctuality, enforce discipline, and ensure appropriate workplace conduct.

Hiring & Termination: Handle hiring procedures, manage performance-related disciplinary actions, conduct terminations, and facilitate exit processes professionally and confidentially.

Payroll Management: Coordinate payroll activities such as salary calculations, overtime, deductions, bonuses, and maintaining accurate employee compensation records.

Training & Development: Organize onboarding sessions, employee training programs, communication skills enhancement, and ongoing performance improvement initiatives.

KPI & Performance Management: Monitor employee key performance indicators, productivity, attendance, conduct performance reviews, and track departmental targets.

Policy Implementation: Develop, communicate, and enforce company policies, HR procedures, and workplace standards to maintain compliance and consistency.

Employee Engagement: Foster a positive work environment by resolving conflicts, promoting motivation, and supporting employee retention efforts.

HR Documentation: Maintain comprehensive and accurate employee records, contracts, leave documentation, payroll files, and other confidential HR materials.

Management Coordination: Collaborate closely with senior management to identify staffing needs, enhance workforce efficiency, and support organizational growth.

Required Qualifications

Experience: Proven background in Human Resources, preferably within a call center or BPO environment.

HR Expertise: Strong knowledge of recruitment processes, payroll management, employee relations, and performance management systems.

KPI & Attendance Management: Experience managing employee KPIs, attendance tracking, disciplinary procedures, and staff retention strategies.

Communication & Leadership: Excellent communication skills combined with strong leadership, organizational, and decision-making abilities.

Confidentiality & Professionalism: Ability to handle sensitive employee matters with discretion and maintain confidentiality.

Problem-Solving: Strong analytical and problem-solving skills with the capacity to manage multiple HR responsibilities independently.

Technical Skills: Proficiency in MS Excel, HR documentation, and payroll-related software tools.

Shift Availability: Must be able to work the night shift from Monday to Friday as specified.

This position offers an opportunity to play a pivotal role in shaping the workforce and culture of a dynamic inbound call center. If you are committed to driving HR excellence and can thrive in a night shift environment, we encourage you to apply.