IBTL Ability Forward Program 2026

Inbox Business Technologies Limited is launching the IBTL Ability Forward Program, an inclusive hiring initiative aimed at creating meaningful career opportunities for Persons with Disabilities. We are currently recruiting for the positions of Business Support Associate and Digital Operations Associate. Final placement will be determined based on each candidate’s education, skills, experience, and alignment with organizational needs. The roles offer exposure to various business functions, providing a platform for professional growth within a supportive and diverse work environment.

Key Responsibilities
Responsibilities will vary depending on the candidate’s placement but may include:

- Administration and office support: Coordinating daily administrative tasks, managing correspondence and schedules, maintaining records, preparing documents, and ensuring smooth departmental operations.
- Data entry and documentation: Accurately entering, updating, and validating information in company systems, maintaining organized digital and physical records, identifying data inconsistencies, and preparing reports as needed.
- Customer service: Handling customer inquiries through appropriate communication channels, maintaining records of requests, collaborating with internal teams to resolve issues, and ensuring timely follow-up.
- Human Resources support: Assisting with recruitment coordination, scheduling interviews, managing onboarding documentation, updating employee records, and maintaining HR reports and trackers.
- Finance and accounts support: Organizing invoices and supporting documents, updating transaction records, assisting with reconciliations, and preparing routine financial summaries under finance team guidance.
- IT and digital operations: Recording and tracking service requests, updating digital platforms and operational data, supporting users with routine system processes, and coordinating technical issues with relevant teams.
- Project coordination: Maintaining project plans and trackers, monitoring deadlines and deliverables, compiling progress updates, organizing meetings, and following up on action items with stakeholders.
- Other business functions: Performing documentation, coordination, reporting, and operational support tasks relevant to the assigned team, based on business requirements and individual qualifications.

Required Qualifications
- Matriculation, Intermediate, DAE, or Bachelor’s degree.
- Fresh graduates as well as professionals with up to two years of experience are encouraged to apply.
- Basic computer literacy, including proficiency in Microsoft Office applications.
- Strong communication skills and ability to work collaboratively within a team.
- Attention to detail and a willingness to learn.
- Candidates must be based in or able to work on-site in Karachi, Islamabad, or Lahore.

Equal Opportunity and Inclusion
Inbox Business Technologies is committed to being an equal opportunity employer. All qualified applicants will receive fair consideration without discrimination based on race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy. We celebrate diversity and strive to create an inclusive workplace where every team member is valued. Applicants from underrepresented backgrounds are strongly encouraged to apply and contribute their unique perspectives.

This opportunity is specifically intended for candidates who identify as Persons with Disabilities. Government-recognized documentation, such as a Disability Certificate or Special CNIC/SCNIC, may be requested confidentially during the recruitment process. Candidates are welcome to share any accommodations needed to participate fully in the application or interview process; such requests will be handled confidentially by authorized HR personnel.

At IBTL, we recognize the strength that diverse experiences, abilities, and viewpoints bring to our workplace. We invite you to join us and be seen, be heard, and be you.