Implementation Consultant

Motive is a leading provider of innovative tools designed to empower teams managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance functions, allowing organizations to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI technology, Motive offers comprehensive visibility and control while automating and simplifying many manual tasks. We serve nearly 100,000 customers ranging from Fortune 500 companies to small businesses across diverse industries such as transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

The Implementation Consultant, Mid Market, plays a critical role in establishing strong customer relationships and delivering value during the initial phase of the customer journey. This role focuses on onboarding new clients by implementing Motive’s technology solutions, driving early product adoption, and educating customers on the benefits of our platform and AI capabilities. Success in this position requires a customer-centric approach, excellent organizational skills, and the ability to build lasting relationships with clients.

Key Responsibilities:
- Act as the primary point of contact for new mid-market customers throughout their implementation phase.
- Guide customers through hardware and software setup, system training, and onboarding to ensure timely and successful product adoption.
- Monitor customer progress and engagement to promote adoption and activation milestones.
- Collaborate effectively with cross-functional teams including support, engineering, sales, product management, and financial products to resolve complex issues and enhance the customer experience.
- Manage a high volume of phone and email communications with professionalism and responsiveness.
- Foster customer loyalty by delivering exceptional service and support.

Required Qualifications:
- Minimum of 3 years’ experience in a customer-facing role such as sales or support.
- Proficiency with Salesforce and the ability to leverage data to develop informed engagement strategies.
- Clear understanding of customer success metrics and alignment with Motive’s goals.
- Strong listening and problem-solving skills.
- Excellent verbal and written communication, including presentation abilities.
- Proven capability to manage multiple tasks with attention to detail and professionalism.
- Experience in documentation, data analysis, reporting, SQL, and Salesforce is advantageous.
- Ability to build and maintain strong client relationships and engage with key stakeholders.
- Skilled in creating presentations, project plans, SaaS/Fintech implementation strategies, and tracking progress.
- Solid business acumen encompassing project management, account management, problem-solving, business planning, and analytical skills.
- Openness to feedback and a commitment to continuous learning and improvement.

Preferred Qualifications and Additional Information:
Experience in fintech and spend management technology is a plus. Motive values diversity and inclusion and is an equal opportunity employer welcoming candidates from varied backgrounds and experiences. Candidates must be authorized to access products and technologies controlled under U.S. Export Administration Regulations. For U.S.-based roles, some positions may require signing a non-compete agreement, subject to regional legal exceptions. Interviews and training may be conducted in person at one of Motive’s global offices.

Motive is committed to creating a supportive and inclusive workplace where employees can thrive and contribute to transforming physical operations through cutting-edge technology.