Implementation Coordinator - Spanish

Motive is a leading provider of tools designed to empower those managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Powered by advanced AI, Motive offers complete visibility and control while automating and simplifying many manual tasks. Serving nearly 100,000 customers ranging from Fortune 500 companies to small businesses, we operate across diverse industries including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

The Onboarding Project Manager - SMB plays a critical role in establishing strong relationships with new customers and ensuring they realize value within the first 90 days of their engagement with Motive. This role focuses on guiding customers through the onboarding process, promoting early product adoption, and educating them on the benefits of our solutions. Success in this position requires a customer-centric mindset, excellent organizational skills, and the ability to build lasting relationships to support long-term satisfaction.

Key Responsibilities:
- Act as the primary point of contact for new SMB customers during their implementation phase.
- Guide customers through initial hardware and software setup, as well as system training, to facilitate timely and successful onboarding.
- Monitor customer progress and engagement to ensure adoption and activation milestones are met.
- Collaborate effectively with cross-functional teams including support, engineering, sales, and product management to resolve complex issues and enhance the customer experience.
- Manage a high volume of phone calls and email inquiries with professionalism and efficiency.
- Foster customer loyalty by delivering exceptional service and support throughout the onboarding journey.

Required Qualifications:
- Minimum of 2 years’ experience in a customer-facing role, such as sales or support.
- Proficiency in Salesforce and the ability to leverage data to guide customer engagement strategies.
- Clear understanding of customer success metrics and how they align with Motive’s goals.
- Strong listening and problem-solving skills to address customer needs effectively.
- Excellent verbal and written communication, including presentation abilities.
- Proven capacity to manage multiple tasks simultaneously with attention to detail and professionalism.
- Ability to build and maintain strong relationships with clients and key stakeholders.
- Solid business acumen, including experience in project management, account management, problem-solving, business planning, and analytics.
- Openness to feedback and a commitment to continuous learning and improvement.

Preferred Qualifications and Additional Information:
- Experience with documentation, data analysis, reporting, SQL, and advanced Salesforce functionalities is a plus.
- Motive values diversity and inclusion and is an equal opportunity employer welcoming candidates from various backgrounds and perspectives.
- Candidates must be authorized to access products and technologies controlled under U.S. Export Administration Regulations.
- For U.S.-based roles, some candidates may be required to sign a non-compete agreement, subject to applicable state laws and exceptions.
- All job openings correspond to current vacancies; some interviews or training sessions may take place in person at one of Motive’s global offices.

This role offers an exciting opportunity to contribute to a fast-growing company that is transforming how physical operations are managed across multiple industries. If you are passionate about customer success and thrive in a collaborative, dynamic environment, Motive welcomes your application.