Implementation Coordinator - Spanish

Motive is a leading provider of tools that empower teams managing physical operations to enhance safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance functions, allowing teams to manage drivers, vehicles, equipment, and fleet expenses within a single system. Leveraging advanced AI, Motive delivers comprehensive visibility and control while automating routine tasks to reduce manual workloads. Serving nearly 100,000 customers across diverse industries—including transportation, logistics, construction, energy, manufacturing, agriculture, food and beverage, retail, and the public sector—Motive supports organizations ranging from Fortune 500 companies to small businesses.

The Onboarding Project Manager - SMB plays a critical role in establishing strong relationships with new customers and ensuring they realize value within the first 90 days of their journey with Motive. This position focuses on guiding customers through successful onboarding, driving early product adoption, and educating users on the benefits of our solutions. A customer-centric mindset, exceptional organizational skills, and effective communication are essential to foster long-term satisfaction and loyalty.

Key Responsibilities
- Act as the primary contact for new SMB customers during their implementation phase, ensuring a smooth onboarding experience.
- Lead customers through initial hardware and software setup, providing system training to promote timely and successful product adoption.
- Monitor customer progress and engagement to ensure activation milestones are met.
- Collaborate closely with cross-functional teams including support, engineering, sales, and product management to resolve complex issues and enhance the overall customer experience.
- Manage a high volume of phone and email communications efficiently.
- Build and maintain customer loyalty by delivering outstanding service and support.

Required Qualifications
- Minimum of 2 years’ experience in a customer-facing role such as sales or support.
- Proficiency with Salesforce and the ability to leverage data to guide customer engagement strategies.
- Clear understanding of success metrics for both customers and Motive.
- Strong listening and problem-solving abilities.
- Excellent verbal and written communication skills, including presentation capabilities.
- Demonstrated ability to manage multiple tasks with attention to detail and professionalism.
- Experience in documentation, data analysis, reporting, SQL, and Salesforce is advantageous.
- Proven skills in building and sustaining relationships with clients and key stakeholders.
- Solid business acumen encompassing project management, account management, problem-solving, business planning, and analytical thinking.
- Openness to feedback and a commitment to continuous learning and improvement.

Motive is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome candidates from all backgrounds, experiences, abilities, and perspectives.

Candidates must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations, as Motive requires employees to have authorized access to its products and technology. For U.S.-based roles, some positions may require signing a non-compete agreement, subject to applicable state laws and exceptions.

All job postings correspond to current vacancies. Please note that some interviews or training sessions may be conducted in person at one of Motive’s global offices.