Posted 6 days ago 16 views
The Sales Agent – Inbound Telecom plays a crucial role in managing incoming customer interactions by identifying their needs and providing accurate information about telecom products and services. This position focuses on converting inquiries into sales through ethical, consultative cross-selling and upselling techniques. The role directly supports revenue growth, enhances customer satisfaction, and promotes client retention, all while adhering to company and client-specific compliance standards.
Key Responsibilities
Customer Engagement
- Professionally handle inbound customer calls while upholding company service standards.
- Identify customer needs through effective questioning and active listening.
- Recommend appropriate telecom products, plans, and value-added services.
- Build customer trust by providing clear and accurate product information.
- Ensure every customer interaction delivers an exceptional experience.
Sales Responsibilities
- Meet daily, weekly, and monthly sales targets consistently.
- Maximize revenue by applying upselling and cross-selling strategies where suitable.
- Clearly explain pricing, promotions, service agreements, and terms to customers.
- Complete all sales transactions accurately and in line with company policies.
Customer Service and Compliance
- Resolve customer inquiries professionally within authorized limits.
- Comply fully with client requirements, internal standard operating procedures, and relevant regulations.
- Safeguard confidential customer information at all times.
- Document customer interactions accurately in the CRM system.
Operational Responsibilities
- Maintain punctuality, attendance, and adherence to schedules.
- Participate in training sessions, coaching, calibrations, and product briefings.
- Continuously enhance product knowledge and sales skills.
- Undertake additional tasks assigned by management related to business operations.
Key Performance Indicators (KPIs)
- Sales Target Achievement
- Revenue Generating Units (RGUs)
- Close Rate and Conversion Rate
- Install Rate and Cancellation Rate
- Average Revenue per Sale
- Quality Assurance and Compliance Scores
- Attendance and Productivity
- Customer Satisfaction (CSAT)
Authority
- Recommend products within approved guidelines.
- Resolve standard customer queries.
- Escalate complaints, technical issues, and exceptions to the Team Lead.
Required Qualifications
- Intermediate or Bachelor’s Degree preferred.
- 1 to 2 years of inbound or outbound sales experience.
- Experience in inbound telecom campaigns is an advantage.
- Fresh candidates with excellent communication skills may also be considered.
Technical Competencies
- Inbound Sales and Consultative Selling
- Cross-selling and Upselling
- Objection Handling and Customer Service
- CRM Systems and Product Knowledge
- Call Handling and Computer Literacy
Behavioral Competencies
- Strong Customer Focus and Accountability
- Integrity and Professionalism
- Effective Communication and Teamwork
- Adaptability, Problem Solving, and Time Management
- Result Orientation
Working Conditions
- Office-based environment
- Night shift schedule
- Target-driven inbound sales setting
- Continuous telephone-based customer interaction
This role offers a dynamic and competitive work environment with opportunities for professional growth. Candidates are encouraged to apply with a clear indication of the job title. Please note that only shortlisted candidates will be contacted for interviews.
Skills
Job Details
funavry technologies
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