Inbound Sales Representative

Located in G-8/1, Islamabad, this full-time, night shift onsite position seeks a Sales Agent specializing in inbound telecom services. The role involves managing incoming customer calls, understanding their needs, and providing accurate information about telecom products and services. The Sales Agent is responsible for converting inquiries into sales through ethical and consultative cross-selling and upselling techniques. This position directly impacts revenue generation, customer satisfaction, and client retention while ensuring adherence to company and client standards.

Key Responsibilities

- Handle inbound customer calls professionally, maintaining company service standards.
- Identify customer requirements through effective questioning and active listening.
- Recommend appropriate telecom products, plans, and value-added services.
- Build customer confidence by delivering accurate product knowledge and transparent information.
- Provide an exceptional customer experience during every interaction.
- Achieve daily, weekly, and monthly sales targets consistently.
- Maximize revenue opportunities through upselling and cross-selling.
- Clearly explain pricing, promotions, service agreements, and terms.
- Complete all sales transactions accurately and in line with company policies.
- Resolve customer inquiries professionally within authorized limits.
- Ensure compliance with client requirements, internal SOPs, and relevant regulations.
- Protect confidential customer information at all times.
- Document customer interactions accurately in the CRM system.
- Maintain attendance, punctuality, and adhere to scheduled shifts.
- Participate in training sessions, coaching, calibrations, and product briefings.
- Continuously enhance product knowledge and sales techniques.
- Perform additional operational duties as assigned by management.

Required Qualifications

- Intermediate or Bachelor’s Degree preferred.
- 1–2 years of inbound or outbound sales experience.
- Experience in inbound telecom campaigns is an advantage.
- Strong communication skills; fresh candidates with excellent communication may be considered.

Technical Competencies

- Inbound sales and consultative selling.
- Cross-selling and upselling techniques.
- Objection handling and customer service.
- Proficiency with CRM systems and call handling.
- Solid product knowledge and computer literacy.

Behavioral Competencies

- Customer focus and accountability.
- Integrity and professionalism.
- Effective communication and teamwork.
- Adaptability, problem-solving, and time management.
- Result orientation and commitment to quality.

Working Conditions

- Office-based environment.
- Night shift schedule.
- Target-driven inbound sales setting.
- Continuous customer interaction via telephone.

This role empowers the Sales Agent to recommend products within approved guidelines, resolve standard customer queries, and escalate complaints or technical issues to the Team Lead. Success in this position is measured through various key performance indicators including sales target achievement, revenue generating units, conversion and close rates, cancellation rates, average revenue per sale, quality assurance, compliance scores, attendance adherence, productivity, and customer satisfaction.

Candidates who thrive in a dynamic, customer-centric environment and demonstrate strong sales acumen will find this opportunity rewarding.