Posted Sep 25, 2026 18 views
The Inbound Sales Representative (Junior) is a full-time, on-site position based in Lahore. This role focuses on managing incoming inquiries from both prospective and existing customers by providing accurate product and service information. The representative will guide customers through the sales process, qualify leads, process orders, and update customer records using the CRM system. Collaboration with internal teams is essential to ensure timely and accurate delivery of solutions. Daily activities include responding to calls, emails, and chat messages, resolving basic customer concerns, and escalating more complex issues to senior team members when necessary.
Key Responsibilities
- Handle inbound inquiries from customers via phone, email, and chat, providing clear and professional communication.
- Qualify leads and convert inbound opportunities into sales.
- Process customer orders accurately, verifying details and coordinating with operations teams to ensure smooth delivery.
- Maintain and update customer records within the CRM system.
- Support account management activities by tracking customer interactions and assisting with retention efforts.
- Resolve basic customer complaints and escalate complex issues appropriately.
- Contribute to achieving individual and team sales targets while maintaining high levels of customer satisfaction.
- Collaborate effectively with internal departments to ensure customer needs are met promptly.
Required Qualifications
- Proven inside sales skills, including lead qualification and conversion for inbound sales opportunities.
- Strong communication skills for engaging with customers via multiple channels in a clear and professional manner.
- Customer service experience to address inquiries, handle complaints, and foster positive relationships.
- Competency in order processing, ensuring accuracy and coordination with relevant teams.
- Basic account management skills to assist in maintaining customer accounts and supporting retention.
- Familiarity with CRM or sales support tools to manage customer data and sales activities.
- Ability to work collaboratively in a fast-paced environment while managing time and organizational priorities effectively.
- A bachelor’s degree in Business, Marketing, IT, or a related field, or equivalent practical experience.
Preferred Qualifications and Benefits
- Basic understanding of technology or SaaS products is advantageous.
- Strong analytical skills and a customer-centric mindset will enhance performance in this role.
- Opportunity to develop sales and customer service expertise within a dynamic team environment.
- Exposure to cross-functional collaboration and professional growth in a growing organization.
This role offers a valuable opportunity for individuals looking to build a career in sales and customer service, with hands-on experience in managing inbound sales processes and customer relationships.
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Job Details
Hoboetech Pvt. Ltd
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