Inbound Sales Representative

Fortune Academy of Real Estate

Karachi , Pakistan

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Posted 19 hours ago 5 views Report Job

Fortune Academy, a nationally recognized online education provider since 1982, offers career-focused training in industries such as Real Estate, Healthcare, Environmental Health & Safety, Construction Safety, and Home Inspection. Serving students across multiple states through flexible online and instructor-led programs, the Academy has trained over 550,000 professionals. We partner with various organizations including real estate associations, hospitals, construction firms, and educational institutions to deliver industry-recognized training that supports licensing, certification, and career advancement. We are committed to helping individuals build successful careers while providing exceptional customer service throughout their educational journey.

Key Responsibilities:
- Manage inbound and outbound calls to assist prospective and current students with program information, tuition, schedules, scholarships, and enrollment procedures.
- Proactively follow up with warm leads generated from the website, marketing campaigns, and partner referrals.
- Understand each prospective student’s educational and career goals to effectively address questions, overcome objections, and guide them through the enrollment process.
- Maintain accurate student records using CRM software and coordinate with internal departments to ensure a seamless student experience.
- Deliver excellent customer service before, during, and after enrollment.
- Achieve daily and monthly targets related to call quality, follow-up, lead conversion, enrollments, and customer satisfaction.

Required Qualifications:
- Previous experience in customer service, call center operations, tele-sales, inside sales, admissions counseling, or business development is preferred.
- Strong sales and customer service skills with the ability to build rapport and earn customer trust.
- Proven ability to follow up with warm leads, handle objections, and convert inquiries into enrollments or qualified sales opportunities.
- Excellent verbal and written communication skills in English.
- Comfortable speaking over the phone and managing both inbound and outbound calls.
- Experience with CRM systems, call center software, and lead management tools.
- Proficient in Microsoft Office (Word, Excel, Outlook), Google Workspace, email, and web-based applications.
- Strong organizational and multitasking skills with keen attention to detail.
- Self-motivated, target-driven, and capable of working independently while contributing to a team environment.
- Professional attitude, positive mindset, and effective problem-solving abilities.
- Ability to work full-time on-site in Karachi with reliability and punctuality.
- Minimum education requirement: High school diploma or equivalent.

Preferred Qualifications and Benefits:
- Experience in education, healthcare, training, or professional services industries is an advantage.
- Bachelor’s degree in Business, Marketing, Communications, or related fields is preferred but not mandatory.

Work Schedule:
This is a full-time, on-site position based in Karachi with permanent evening/night shifts. Candidates will select one of the following shifts at the time of hiring:
- 5:00 PM – 2:00 AM (PKT)
- 6:00 PM – 3:00 AM (PKT)
- 7:00 PM – 4:00 AM (PKT)

Please note that shifts are fixed and do not rotate unless mutually agreed upon by management.

What We Offer:
- Competitive salary aligned with market standards
- Performance-based incentives and bonuses
- Opportunities for career growth and advancement
- Professional training and ongoing coaching
- Supportive and friendly work environment
- The chance to work with an internationally recognized education provider

Fortune Academy welcomes motivated individuals passionate about sales and helping others achieve their career goals. Interviews will be conducted both online and in-person at our Karachi office. Only shortlisted candidates will be contacted. We look forward to meeting candidates eager to grow their careers with us.