Posted Sep 24, 2026 24 views
The Sales Agent – Inbound Telecom plays a vital role in managing incoming customer interactions by identifying their needs and providing accurate information about telecom products and services. This position focuses on converting inquiries into sales through ethical, consultative cross-selling and upselling techniques. The role directly supports revenue growth, enhances customer satisfaction, and promotes client retention while adhering to organizational and client-specific standards.
Key Responsibilities
Customer Engagement
- Professionally handle inbound customer calls, maintaining company service standards.
- Understand customer requirements through effective questioning and active listening.
- Recommend appropriate telecom products, plans, and value-added services.
- Build customer confidence by delivering accurate product knowledge and transparent information.
- Ensure an exceptional customer experience during every interaction.
Sales Responsibilities
- Meet daily, weekly, and monthly sales targets consistently.
- Maximize revenue opportunities through upselling and cross-selling where suitable.
- Clearly explain pricing, promotions, service agreements, and terms.
- Complete all sales transactions accurately and in compliance with company policies.
Customer Service and Compliance
- Resolve customer inquiries professionally within authorized limits.
- Maintain full compliance with client requirements, internal SOPs, and relevant regulations.
- Safeguard confidential customer information at all times.
- Accurately document customer interactions in the CRM system.
Operational Responsibilities
- Maintain punctuality, attendance, and adhere to schedules.
- Participate in all training sessions, coaching meetings, calibrations, and product briefings.
- Continuously enhance product knowledge and sales skills.
- Perform additional duties as assigned by management related to business operations.
Key Performance Indicators (KPIs)
- Sales Target Achievement
- Revenue Generating Units (RGUs)
- Close Rate
- Conversion Rate
- Install Rate
- Cancellation Rate
- Average Revenue per Sale
- Quality Assurance Score
- Compliance Score
- Attendance and Adherence
- Productivity
- Customer Satisfaction (CSAT)
Authority
- Recommend products within approved guidelines.
- Resolve standard customer queries.
- Escalate complaints, technical issues, and exceptions to the Team Lead.
Required Qualifications
- Intermediate or Bachelor’s degree preferred.
- 1 to 2 years of inbound or outbound sales experience.
- Experience in inbound telecom campaigns is an advantage.
Preferred Qualifications and Benefits
- Previous experience in Telecom or BPO sales is preferred.
- Fresh candidates with excellent communication skills may also be considered.
- Competitive salary packages and an exemplary work environment.
- Opportunity to work in a target-driven inbound sales environment with continuous customer interaction via telephone.
- Office-based role with night shifts.
Technical Competencies
- Inbound Sales
- Consultative Selling
- Cross-selling and Upselling
- Objection Handling
- Customer Service
- CRM Systems
- Product Knowledge
- Call Handling
- Computer Literacy
Behavioral Competencies
- Customer Focus
- Accountability
- Integrity
- Professionalism
- Strong Communication Skills
- Teamwork
- Adaptability
- Problem Solving
- Time Management
- Result Orientation
This role requires a motivated individual who thrives in a fast-paced, customer-centric environment and is committed to delivering outstanding service while achieving sales targets.
Skills
Job Details
funavry technologies
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