inbound sales representative (Telecom)

We are seeking a motivated and customer-focused Sales & Customer Support Representative to join our telecom services team. In this role, you will assist customers with their telecom needs by explaining available services and packages, handling inquiries, and generating sales opportunities. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to build lasting relationships with customers.

Key Responsibilities
- Communicate effectively with existing and potential customers about telecom services and packages.
- Identify customer needs and recommend appropriate services.
- Generate new sales opportunities and consistently achieve assigned sales targets.
- Handle customer inquiries via phone, chat, email, or other communication channels.
- Clearly explain service features, pricing, packages, and promotions.
- Assist customers with account and service-related questions.
- Follow up with leads and existing customers to support sales and retention efforts.
- Resolve basic customer issues professionally or escalate them when necessary.
- Maintain accurate records of customer interactions and sales activities.
- Collaborate with the team to meet overall sales and customer service goals.

Required Qualifications
- Strong verbal and written communication skills.
- Customer-service-oriented mindset with a positive attitude.
- Comfortable engaging with customers and making sales offers.
- Basic computer proficiency and the ability to learn CRM and other software systems.
- Ability to work effectively in a target-driven environment.
- Previous experience in telecom, sales, customer support, call center, or a related role is preferred but not mandatory.
- Fresh candidates with excellent communication skills are encouraged to apply.

Preferred Qualifications and Benefits
- At least one year of experience in telecom or BPO sales is preferred.
- Competitive salary package ranging from Rs80,000 to Rs120,000 per month.
- Performance-based incentives and bonuses to reward achievements.
- Comprehensive training and development programs to support career growth.
- A supportive team environment that fosters collaboration and learning.
- Opportunities for advancement within the organization.

This position requires in-person attendance at the designated work location. If you are confident, motivated, and enjoy working closely with customers while meeting sales goals, we encourage you to apply and become a valuable member of our team.