Inbound Sales Specialist — Merchant Services & Payment Solutions

We are seeking a confident and experienced Inbound Sales Specialist to join our team at Payment Circle, based in Valencia Town, Lahore. This full-time, office-based role (Monday to Friday) focuses on helping small and growing online businesses connect with the right merchant accounts, payment gateways, virtual terminals, ACH/eCheck solutions, recurring billing tools, and other payment technologies. Our clients span various industries including e-commerce, SaaS, subscriptions, digital services, professional services, health and wellness, travel, and online education. The ideal candidate will engage directly with business owners, understand their payment-processing needs, clearly explain available solutions, and guide qualified prospects through application and onboarding processes.

Key Responsibilities
- Manage inbound calls, website leads, consultation requests, and warm prospects efficiently.
- Communicate directly with business owners and decision-makers to assess their payment-processing requirements.
- Gain a thorough understanding of the merchant’s business model, industry, processing volume, average ticket size, current processor, chargeback history, recurring payment needs, and payment flow.
- Clearly explain merchant accounts, payment gateways, virtual terminals, ACH/eCheck, recurring billing, invoicing, API integrations, and related solutions in straightforward business language.
- Compare payment-processing options and recommend the most suitable solutions based on the merchant’s specific needs.
- Clarify differences between processors, gateways, pricing structures, integrations, underwriting requirements, and features without making unauthorized guarantees.
- Review existing processing arrangements to identify opportunities for improvement in pricing, technology, support, payment acceptance, or scalability.
- Communicate pricing structures including interchange-plus pricing, transaction fees, gateway fees, monthly fees, and custom pricing models.
- Educate prospects on underwriting processes and required documentation.
- Qualify leads before submitting them to the onboarding and underwriting teams.
- Follow up with prospects through phone, email, SMS, and CRM tools.
- Collect necessary information such as website details, monthly processing volume, average transaction size, processing statements, business history, and current payment setup.
- Maintain detailed CRM notes after every interaction.
- Collaborate closely with underwriting and operations teams to select the appropriate processing partner for each opportunity.
- Monitor pending applications and maintain communication with merchants until onboarding is complete.
- Focus on building long-term relationships rather than one-time sales.
- Consistently achieve targets related to conversion, follow-up, application submission, and activation.

Required Qualifications
- Strong spoken and written English communication skills.
- Excellent phone communication and active listening abilities.
- Confidence in engaging with U.S.-based business owners.
- Consultative sales skills with the ability to ask insightful qualification questions rather than relying on scripts.
- Solid understanding of B2B sales processes.
- Ability to explain technical and financial concepts in simple, clear language.
- Effective objection-handling skills.
- Discipline in professional follow-up and lead management.
- Experience using CRM systems to track and manage leads.
- Capability to manage multiple leads simultaneously.
- Good judgment to escalate merchant opportunities to underwriting or management when necessary.

Preferred Qualifications and Experience
- Minimum of 2 years’ experience in inbound or consultative sales roles.
- Background in merchant services, fintech, SaaS, banking, financial services, or B2B technology sales is highly preferred.
- Experience selling to U.S. businesses is strongly desirable.
- Proven track record of converting inbound leads into applications or customers.
- Familiarity with payment platforms and processors such as NMI, Authorize.net, Paysafe, PAYARC, Nexio, Kurv, Clover, Stripe, Square, PayPal, Shopify Payments, or similar is highly valuable.

This role offers the opportunity to work in a dynamic fintech environment, supporting a diverse range of online businesses with tailored payment solutions. If you have a passion for consultative sales and a strong understanding of payment processing, this position is an excellent fit.