Inbound Sales Specialist

The Inbound Sales Specialist role is a full-time, on-site position based in Lahore, focused on managing and converting inbound leads into qualified sales opportunities. The specialist will handle incoming inquiries through phone, email, and chat, carefully assessing customer needs to recommend suitable Hoboetech products and services. This role requires providing accurate product information, conducting needs assessments, maintaining detailed records in CRM systems, and following up with leads to ensure timely closure. Collaboration with technical and account management teams is essential to ensure a seamless customer journey from initial contact through onboarding, while consistently delivering a positive customer experience. The position also involves meeting sales targets, preparing basic sales reports, and sharing customer feedback to support continuous improvement of products and processes. The working hours for this role are from 3 PM to 11 PM.

Key Responsibilities
- Respond promptly and professionally to inbound inquiries via phone, email, and chat.
- Understand customer requirements and match them with appropriate Hoboetech solutions and services.
- Provide accurate and clear product information to prospects.
- Conduct thorough needs assessments to qualify leads effectively.
- Maintain detailed and up-to-date records of interactions and sales activities in CRM tools.
- Follow up on leads to drive timely closure and meet sales targets.
- Collaborate closely with technical and account management teams to ensure a smooth transition from sales to onboarding.
- Deliver a consistently positive customer experience throughout the sales process.
- Prepare basic sales reports and share customer feedback to help improve products and internal processes.

Required Qualifications
- Strong customer service and support skills to handle inquiries, resolve issues, and assist prospects effectively.
- Excellent communication and customer experience skills to engage customers clearly and build trust.
- Solid sales skills, including lead qualification, solution presentation, negotiation, and revenue generation.
- Relevant experience in inbound sales, telesales, or other customer-facing roles, preferably within technology or service industries.
- Proficiency in using CRM systems and basic office software for lead tracking, reporting, and documentation.
- Strong listening, problem-solving, and time-management abilities, with a focus on meeting targets and deadlines.
- Minimum educational requirement of a high school diploma; a bachelor’s degree in Business, Marketing, or a related field is advantageous.
- Ability to work on-site in Lahore in a fast-paced, collaborative environment with flexibility to adapt to changing client and business needs.

Preferred Qualifications and Benefits
- While not explicitly stated, candidates with a bachelor’s degree and prior experience in technology sales will have an advantage.
- The role offers the opportunity to work closely with cross-functional teams, enhancing professional growth in sales and customer management.
- Working hours are set from 3 PM to 11 PM, suitable for candidates comfortable with this shift timing.

This position is ideal for a motivated sales professional looking to develop their career in a dynamic, customer-focused environment.