Inbound Sales Specialist

repX – Performance Wear for the Relentless is a specialized brand focused on designing custom football teamwear for clubs, academies, schools, and organizations. Our product range includes match shirts, shorts, socks, training wear, tracksuits, goalkeeper kits, and accessories. Each item is fully customizable with team colors, crests, sponsor logos, player names, and squad numbers to reflect the unique identity of every team. We pride ourselves on delivering high-quality, performance-driven apparel alongside a professional and efficient customer experience from the initial inquiry through to final delivery.

We are currently seeking a full-time, on-site Inbound Sales Specialist based in Rawalpindi. The successful candidate will be responsible for managing incoming inquiries from potential and existing customers, providing detailed information about repX products, customization options, pricing, and order processes. The role requires converting qualified inquiries into confirmed orders while maintaining excellent customer relationships and ensuring smooth coordination with internal teams.

Key Responsibilities

- Handle inbound inquiries via phone, email, WhatsApp, and chat platforms.
- Qualify potential customers by identifying their specific requirements.
- Prepare and send accurate quotations tailored to customer needs.
- Guide customers through product selection, customization options, design approval, and order placement.
- Consistently follow up with leads to maximize conversion rates.
- Upsell and cross-sell relevant products when appropriate.
- Maintain accurate and up-to-date customer information and sales records in the CRM system.
- Coordinate with design, production, and logistics teams to ensure timely and efficient order fulfillment.
- Build and nurture strong, long-term relationships with customers.
- Collaborate with the wider sales and customer support teams to enhance processes and improve the overall customer experience.

Required Qualifications

- Strong skills in customer service, support, and delivering a positive customer experience.
- Excellent verbal and written communication abilities.
- Proven sales capabilities, including lead qualification, follow-up, upselling, and closing deals.
- Ability to work effectively in a fast-paced environment while managing multiple customer inquiries simultaneously.
- Strong organizational and time-management skills.
- Familiarity with CRM or sales management software.
- Basic proficiency in office software applications.
- Minimum educational qualification of high school; further education in business, marketing, sales, or related fields is advantageous.
- Previous experience in inbound sales, telesales, call centers, customer service, or customer support is preferred.

Preferred Qualifications and Benefits

- An interest in football, sports apparel, or teamwear is highly beneficial.
- Basic salary of PKR 60,000 per month.
- Additional commission based on sales performance, providing an opportunity for strong performers to increase earnings.
- Full-time, on-site employment based in Rawalpindi.
- Working hours are Monday to Friday from 11:00 AM to 7:00 PM and Saturday from 12:00 PM to 4:00 PM, totaling six working days per week.
- Four weeks of paid annual leave.
- This role offers a commercially driven individual the chance to join a growing sportswear brand where strong performance is rewarded through commission and career development opportunities.

This position is ideal for someone motivated by sales targets and passionate about delivering excellent customer service within the sportswear industry.