Information Technology Support Engineer

Primasystems SMC Private Limited

Islamabad , Pakistan

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Primasystems SMC Private Limited is a technology-driven software company dedicated to developing innovative and future-oriented software solutions while optimizing internal IT infrastructures. As part of primaholding, we play a vital role in supporting digital transformation initiatives within the group by building efficient and scalable systems. Our software house in Pakistan is positioned to deliver services that align with global standards and demands in the software industry.

Key Responsibilities

- Provide first- and second-level technical support to employees, ensuring timely resolution of issues.
- Troubleshoot hardware, software, operating systems, and network-related problems effectively.
- Install, configure, and maintain computers, laptops, printers, and other IT equipment.
- Manage user accounts, access permissions, and handle password-related requests securely.
- Configure and troubleshoot Windows and Linux operating systems along with associated applications.
- Assist with network connectivity issues, including Wi-Fi, printers, and peripheral devices.
- Maintain accurate IT asset and inventory records to support operational efficiency.
- Monitor and resolve support tickets within defined service level agreements (SLAs).
- Support software installations, updates, and deployment of security patches.
- Facilitate onboarding and offboarding processes for employees from an IT perspective.
- Maintain comprehensive IT documentation and troubleshooting procedures for reference.
- Escalate complex technical issues to specialized teams or external vendors when necessary.

Required Qualifications

- Bachelor’s degree or diploma in IT, Computer Science, or a related field.
- 1 to 3 years of experience in IT support or helpdesk operations.
- Strong knowledge of Windows operating systems and common business applications.
- Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi.
- Experience in hardware troubleshooting and maintenance.
- Excellent communication and customer service skills to interact effectively with users.
- Strong troubleshooting and problem-solving capabilities to address technical challenges.

Preferred Qualifications and Benefits

- Experience working with Microsoft 365 environments.
- Familiarity with Active Directory management and administration.
- Relevant IT certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous.
- Prior experience using ticketing or helpdesk systems to manage support workflows.

This role offers the opportunity to work in a dynamic and growing software company that values innovation and continuous improvement. Candidates who are proactive, detail-oriented, and passionate about IT support will find this position rewarding and impactful within the organization.