Information Technology Support Engineer

We are seeking a skilled Systems Engineer to provide comprehensive technical support and manage the infrastructure of client systems and servers. The ideal candidate will serve as the first point of contact for troubleshooting and resolving technical issues, ensuring smooth onboarding and offboarding processes, and maintaining security and performance standards across all devices and networks. This role requires hands-on experience with endpoint security solutions, operating systems, and cloud environments, alongside strong problem-solving abilities and effective communication skills.

Key Responsibilities

Provide technical support to users, acting as the initial contact for problem resolution across various communication channels including face-to-face, phone, and remote desktop software. Facilitate user onboarding and offboarding to ensure seamless transitions. Monitor and maintain client and server infrastructure, including installation, configuration, and troubleshooting of antivirus and endpoint security solutions on end-user devices and servers. Ensure protection status, policy compliance, and timely remediation of security alerts.

Install and configure computer hardware, networks, printers, and scanners. Deploy operating systems, application software, and security controls such as device encryption on all end-user computing devices. Manage user accounts and access controls while gathering and analyzing system data to diagnose and resolve issues. Document system configurations, procedures, and troubleshooting steps to support knowledge sharing.

Prioritize and manage multiple open cases simultaneously to ensure timely resolution. Stay current with emerging technologies and industry trends in systems administration to enhance team effectiveness. Participate in an on-call rotation to provide after-hours support and maintenance for critical cases.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field. A minimum of three years’ experience in systems engineering or a similar role, with practical experience designing, implementing, and managing systems infrastructure. Proven hands-on expertise with antivirus and endpoint security solutions is mandatory.

Strong knowledge of server operating systems including Windows and Linux/Unix. Experience in system performance monitoring, tuning, and optimization techniques. Familiarity with cloud platforms, particularly Google Cloud, and hybrid cloud environments. Relevant certifications such as MCSE or equivalent are considered an advantage.

Preferred Qualifications and Benefits

Excellent communication skills to effectively convey technical information to non-technical stakeholders. Strong analytical thinking and problem-solving capabilities. Ability to work independently and collaboratively within a fast-paced environment. High attention to detail and strong organizational skills. Adaptability and eagerness to learn new technologies and concepts.

Technical proficiency with server hardware, operating systems, virtualization platforms, and storage solutions is essential. Experience with scripting and automation tools such as PowerShell and Bash for system administration tasks is highly valued. Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP. Familiarity with virtualization technologies like Hyper-V and VMware is a plus.

This role offers the opportunity to work with cutting-edge technologies in a dynamic environment, contributing to the stability and security of critical IT infrastructure.