Inside Sales & Customer Support Representative (IT & Electronics)

Commpro Technologies, based in Lahore, Pakistan, is seeking a fluent and confident English speaker to join their team on-site. This role involves managing inbound customer communications and driving sales through outbound calls. The successful candidate will represent the brand to customers primarily in the US and Canada, supporting e-commerce, IT, and electronics product lines.

Key Responsibilities:
- Respond promptly and professionally to inbound calls, chats, emails, and messages.
- Address product inquiries related to printers, scanners, projectors, networking, servers, and memory products, recommending suitable options.
- Accurately take and process customer orders via phone and messaging platforms.
- Provide comprehensive order support, including tracking, shipping, returns, warranty claims, and issue resolution.
- Conduct outbound calls to lead-generation lists to introduce the brand and promote products available on the company’s websites.
- Follow up on quotes, abandoned shopping carts, and warm leads to close sales effectively.
- Maintain detailed and accurate records of all calls, leads, orders, and outcomes in the CRM system on a daily basis.
- Escalate complex customer issues to management when necessary.
- Consistently meet daily targets for calls made, conversions, and sales achieved.

Required Qualifications:
- Fluent in spoken and written English with a neutral, professional accent.
- 1 to 3 years of experience in sales, telesales, or customer support, preferably within e-commerce or electronics sectors.
- Strong skills in persuasion, objection handling, and active listening.
- Comfortable with high-volume outbound calling and managing rejection professionally.
- Basic technical aptitude with the ability to quickly learn about IT and electronics products.
- Proficient in using CRM systems, VoIP/dialer software, email, and order management tools.
- Access to reliable internet and a quiet workspace suitable for working US and Canadian time zones.
- Demonstrates professionalism, patience, and accountability in all interactions.

Preferred Qualifications and Benefits:
- Experience in B2B sales or familiarity with IT and networking products is advantageous.
- Understanding of US and Canadian business culture, including shipping and payment processes.
- Experience working with e-commerce platforms such as Shopify or WooCommerce is a plus.

Key Performance Indicators (KPIs):
- Number of calls made and conversations held daily.
- Lead-to-order conversion rate.
- Revenue generated through sales activities.
- Response time and overall customer satisfaction.
- Accuracy of orders and completeness of CRM data.

This position offers an excellent opportunity for candidates looking to develop their sales and customer support skills within a dynamic, international environment. The role demands a proactive and customer-focused individual who can thrive in a fast-paced setting while maintaining high standards of service.