We are seeking a customer-oriented and proactive Inside Sales Representative to enhance our sales efforts by engaging with customers, following up on leads, preparing quotations, managing tender documentation, and processing orders. This role requires close collaboration with Sales, Technical, and Support teams to fully understand customer needs and deliver timely, accurate responses that drive business growth.
Key Responsibilities:
- Manage customer inquiries via phone and email, providing detailed information about products and services.
- Follow up with prospects and existing clients to nurture sales opportunities and maintain strong customer relationships.
- Assist the sales team with lead follow-ups, preparing quotations, handling documentation, and processing orders efficiently.
- Maintain precise records of customers, leads, opportunities, and sales activities to support reporting and follow-up actions.
- Collaborate with Sales, Technical, and Support teams to ensure customer requirements are clearly understood and met.
- Prepare tender documents, quotations, proposals, and commercial paperwork by gathering necessary technical and commercial data from internal departments.
- Monitor the status of quotations, proposals, and customer feedback, ensuring timely follow-up to maximize conversion rates.
- Support the sales team in meeting business targets through effective coordination and clear communication with customers.
Required Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Sales, Computer Science, IT, or a related discipline.
- 1 to 2 years of experience in inside sales, sales coordination, customer support, or a comparable role.
- Proficient in MS Office applications, especially Excel and PowerPoint.
Preferred Qualifications:
- Experience in B2B sales environments, particularly involving IT products, document technology, printers, or related solutions, is highly desirable.
This position offers an excellent opportunity to develop your sales career within a dynamic team, contributing directly to business growth through customer engagement and effective sales support.
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