Inside Sales Supervisor

We are seeking a motivated Inside Sales Supervisor to lead and grow our daily sales operations while managing a small sales and customer service team. This remote, full-time role operates during U.S. business hours and offers a high level of autonomy in a startup-like environment. You will be responsible for overseeing the entire sales lifecycle—from handling inbound inquiries to quoting, closing sales, coordinating shipping, and following up post-sale. In addition, you will coach a two-person support team, delegate tasks, and ensure customers receive exceptional service throughout their experience.

Key Responsibilities

Inbound Sales & Customer Communication:
- Respond promptly to incoming calls and emails from current customers and prospects.
- Maintain thorough knowledge of the company’s products to effectively assist customers.
- Assess each inquiry to determine the appropriate next steps.

Sales & Closing:
- Manage customer inquiries throughout the sales process with professionalism and accuracy.
- Prepare quotes, close orders, and complete all necessary documentation.
- Take full ownership of sales opportunities from initial inquiry through to closing.

Lead Follow-Up:
- Maintain and nurture long-term leads through consistent and proactive communication.
- Ensure opportunities progress smoothly by providing timely updates and follow-ups.
- Recognize when additional team support or intervention is required.

Team Leadership & Delegation:
- Coach and guide a two-person sales/customer service support team to enhance customer communication.
- Delegate tasks effectively to optimize team productivity.
- Support the team in staying organized and responsive to customer needs.

Post-Sale Coordination:
- Oversee the post-sale process, including shipping coordination and issue resolution.
- Work to resolve any problems promptly to maintain high customer satisfaction.
- Build and sustain strong relationships with customers after the sale.

Required Qualifications
- Proven sales and customer communication skills.
- Ability to work independently and remotely with minimal supervision.
- Comfortable spending up to 50% of the workday on the phone.
- Self-motivated, detail-oriented, and resourceful with strong organizational skills.
- Effective multitasker and communicator capable of managing competing priorities.
- Experience in sales, customer support, and supervising a small team is preferred.
- Familiarity with Google Workspace and Microsoft Office applications is advantageous.
- No formal education or specific experience requirements.

Preferred Qualifications and Additional Information
- Experience or familiarity with public safety training or firearms industry products is a plus but not mandatory.
- This role suits someone who takes full ownership of the sales process, enjoys coaching others, and thrives in a dynamic, high-autonomy setting.
- Candidates should be proactive problem solvers who are eager to contribute to the growth and success of a developing company.

Interview Process
The selection process includes an initial application, a one-way video interview via Spark Hire, a client interview, and finally, the offer stage.

This position offers an exciting opportunity for a confident communicator and leader who enjoys managing sales operations and supporting a small team in a flexible, remote work environment.