Inside Sales Supervisor

We are seeking an experienced Inside Sales Supervisor to lead and grow our day-to-day sales operations while managing a small sales and customer service team. This full-time, remote position operates during U.S. business hours and offers a dynamic, startup-like environment. The successful candidate will oversee the entire sales lifecycle—from handling inbound inquiries to quoting, closing sales, coordinating shipping, and managing post-sale follow-up. You will work closely with company leadership, coach a two-person support team, delegate tasks effectively, and ensure customers receive exceptional service throughout their journey.

Key Responsibilities

Inbound Sales & Customer Communication:
- Respond promptly to incoming calls and emails from current customers and prospective leads.
- Demonstrate thorough knowledge of the company’s products to provide accurate information.
- Assess each customer inquiry and determine the appropriate next steps.

Sales & Closing:
- Manage customer inquiries throughout the entire sales process.
- Prepare accurate quotes and successfully close orders.
- Address customer questions and complete all necessary paperwork.
- Take full ownership of sales opportunities from initial inquiry through closing.

Lead Follow-Up:
- Maintain long-term leads through consistent and proactive communication.
- Ensure opportunities progress smoothly with timely follow-ups.
- Recognize when additional team support or escalation is required.

Team Leadership & Delegation:
- Coach and mentor a two-person sales and customer service support team on effective customer communication.
- Delegate tasks appropriately to optimize team productivity.
- Assist the team in staying organized and responsive to customer needs.

Post-Sale Coordination:
- Oversee the post-sale process, including shipping coordination.
- Resolve any issues that arise to ensure customer satisfaction.
- Foster strong, ongoing relationships with customers after the sale.

Required Qualifications

- Proven sales and customer communication skills with the ability to engage confidently over the phone.
- Comfortable working remotely and independently, managing multiple priorities efficiently.
- Self-motivated, detail-oriented, and resourceful with strong organizational skills.
- Experience in sales, customer support, and managing a small team is preferred but not mandatory.
- Proficiency with Google Workspace and Microsoft Office is advantageous.
- Willingness to spend up to half of the workday on phone communication.
- No formal education or specific prior experience required.

Preferred Qualifications and Additional Information

- Familiarity with public safety training or firearms industry products is a plus but not required.
- The role suits someone who takes full ownership of the sales process, enjoys coaching a small team, and thrives in a high-autonomy environment.
- Candidates should be proactive problem solvers who are eager to contribute to the growth and shaping of the company beyond routine tasks.

Interview Process

The selection process includes an initial application, followed by a one-way video interview via Spark Hire. Successful candidates will then proceed to a client interview before the offer stage.

This position offers a unique opportunity to lead a small, agile team while playing a critical role in driving sales and customer satisfaction within a remote, flexible work setting.