Insurance Support Specialist

We are looking for a detail-oriented Personal Lines Insurance Support Specialist to join a US-based insurance agency remotely on a full-time basis. The ideal candidate will have 1–2 years of experience in US Personal Lines Insurance, with hands-on expertise in quoting policies across multiple carrier platforms and managing day-to-day policy administration. Strong English communication skills and the ability to work during US business hours are essential. This role demands excellent organizational skills, a customer-first mindset, and the ability to handle multiple administrative and customer service tasks efficiently.

Key Responsibilities
- Prepare insurance quotes using various carrier platforms.
- Process new business applications, policy renewals, endorsements, and cancellations.
- Assist with Certificates of Insurance (COIs) and maintain accurate policy documentation.
- Handle customer payments and ensure policy records are up to date.
- Respond to inbound customer calls and address policy-related inquiries professionally.
- Perform administrative duties such as filing, document management, and data entry.
- Communicate effectively with clients, insurance carriers, and internal teams.
- Ensure timely and compliant processing of insurance requests.

Required Qualifications
- Minimum of 1–2 years of experience in US Personal Lines Insurance.
- Proven experience quoting policies across multiple insurance carrier platforms.
- Skilled in handling renewals, cancellations, endorsements, payments, and COIs.
- Strong verbal and written English communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency with Microsoft Office and insurance agency management systems.
- Ability to work US business hours (schedule to be confirmed).
- Strong attention to detail and accuracy.
- Ability to work independently in a fast-paced environment.

Preferred Qualifications and Benefits
- Experience supporting a US-based insurance agency.
- Familiarity with Agency Management Systems (AMS) such as Applied Epic, EZLynx, HawkSoft, AMS360, or similar platforms.
- Customer service or call center experience within the insurance industry.
- Opportunity to work remotely with a company committed to building a global hiring network that connects top talent with innovative organizations.
- Join a diverse and inclusive workplace that values equal opportunity and fair employment practices.

At EDGE, we are dedicated to bridging the gap between exceptional global talent and forward-thinking companies transforming healthcare and insurance industries. Our mission is to eliminate geographic barriers to employment and provide meaningful career opportunities worldwide. Join the Edge Talent Network to unlock your potential and build a rewarding global career in a supportive and inclusive environment.

EDGE is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic under applicable law.