Insurance Support Specialist

We are looking for a detail-oriented Personal Lines Insurance Support Specialist to join our team supporting a US-based insurance agency. The ideal candidate will have 1–2 years of experience in US Personal Lines Insurance, with hands-on expertise in quoting policies across multiple carrier platforms and managing day-to-day policy administration. This role demands excellent English communication skills, strong organizational abilities, and a customer-focused approach. The position is full-time and onsite, requiring the ability to work during US business hours.

Key Responsibilities
- Prepare insurance quotes using various carrier platforms.
- Process new business applications, policy renewals, endorsements, and cancellations.
- Assist with Certificates of Insurance (COIs) and maintain policy documentation.
- Handle customer payments and ensure accurate policy record keeping.
- Respond to inbound customer calls and address policy-related inquiries professionally.
- Perform administrative duties such as filing, document management, and data entry.
- Communicate effectively with clients, insurance carriers, and internal teams.
- Ensure timely and compliant processing of insurance requests.

Required Qualifications
- Minimum of 1–2 years of experience in US Personal Lines Insurance.
- Proven experience quoting policies across multiple insurance carrier platforms.
- Skilled in managing renewals, cancellations, endorsements, payments, and COIs.
- Strong verbal and written English communication skills.
- Excellent organizational skills with the ability to multitask efficiently.
- Proficiency in Microsoft Office and insurance agency management systems.
- Ability to work independently in a fast-paced environment during US business hours.

Preferred Qualifications and Benefits
- Experience supporting a US-based insurance agency.
- Familiarity with Agency Management Systems (AMS) such as Applied Epic, EZLynx, HawkSoft, AMS360, or similar platforms.
- Background in customer service or call center roles within the insurance industry.
- Opportunity to join a global network that connects top talent with innovative companies shaping the future of healthcare and insurance.
- Work in an inclusive environment committed to diversity and equal opportunity.

At EDGE, we are dedicated to bridging global talent with forward-thinking organizations in healthcare and insurance. Our mission is to remove geographic barriers to employment and offer fair wages through a worldwide hiring network. Joining EDGE means becoming part of a community of exceptional professionals where you can grow your career and showcase your expertise on a global stage.

EDGE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, ensuring fair consideration regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.