Interconnection Service Coordinator (Telecom Provisioning) - Night Shift

ibex. is seeking an Interconnection Service Coordinator to join one of its clients on a night shift schedule. This role involves managing and coordinating incoming requests and work assignments to support customer orders related to interconnection services. The coordinator will serve as a key point of contact for all customer demands, ensuring smooth communication and timely processing of interconnection tasks.

Key Responsibilities:
- Perform initial reviews of all new cross-connect installation and disconnection orders for interconnection services.
- Act as the customer advocate for interconnection services, collaborating with other departments as needed.
- Monitor the general inbox and respond promptly to all customer inquiries.
- Enter Demarc/CFA information, Customer Billing Account Number (BAN), and relevant notes after reviewing orders.
- Reject orders lacking required information to maintain order accuracy and completeness.
- Review the order queue regularly and ensure cases are updated in a timely manner.
- Escalate orders to management when necessary to resolve issues or delays.
- Work closely with carriers to verify the accuracy of order data and facilitate smooth processing.

Required Qualifications:
- Experience in high-tech, customer-facing roles such as Customer Success or Technical Support.
- Background working with telecommunications, data centers, and cross-connect/interconnection products.
- Ability to read, understand, and interpret Carrier Letters of Authorization (LOA) and Cross-Connect Facility Assignments (CFAs).
- Strong communication skills combined with technical aptitude and proficiency in computer applications.
- Excellent organizational skills with keen attention to detail.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) or equivalent software.
- An Associate Degree or a minimum of three years of experience in telecommunications or data center environments.

Preferred Qualifications:
- Experience in telecom provisioning and order management.
- Skills in carrier coordination and service delivery support.
- Background in customer relationship management and cross-connect management.

This position offers the opportunity to work in a dynamic environment supporting critical interconnection services, ideal for candidates with a strong technical background and customer-focused mindset.