Intern — Customer Feedback & Business Development Support

Empower Healthcare (SMC-PVT) Ltd

Karachi , Pakistan

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Posted 5 days ago 21 views Report Job

Empower Healthcare (SMC-Private) Limited, a medical devices company serving hospitals and healthcare institutions, is seeking a Customer Feedback Intern for a two-month full-time position based in Karachi, Pakistan. This role offers an opportunity to gain insight into how healthcare organizations make decisions by engaging directly with customers. The intern will be responsible for conducting structured phone interviews with existing healthcare clients to collect honest feedback on products and services. This position is not sales-oriented; rather, it focuses on asking thoughtful questions, accurately recording responses, and delivering actionable insights to the internal team. The work arrangement is on-site or hybrid, providing practical experience in customer research and communication within the healthcare industry.

Key Responsibilities
- Conduct phone calls with existing customers and healthcare clients to gather feedback on their experiences with the company’s products and services.
- Maintain professional and courteous communication at all times.
- Follow a set of predefined questions and document each response accurately.
- Log customer feedback, including comments, concerns, and suggestions, in Excel spreadsheets.
- Ensure feedback records are accurate, organized, and up to date.
- Compile and share feedback reports with relevant internal teams.
- Identify recurring issues or patterns in feedback and report them to the supervisor.
- Follow up with customers when necessary.
- Uphold confidentiality of all customer and company information.

Required Qualifications
- Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- Strong verbal and written communication skills.
- Comfortable and confident making professional phone calls.
- Basic to intermediate proficiency in Microsoft Excel.
- Prior experience in customer service, telesales, market research, or call-based roles is advantageous but not mandatory.

Preferred Skills and Benefits
- Clear, polite, and effective communication tailored to diverse customers.
- Strong listening and questioning abilities to understand underlying messages.
- Highly organized, detail-oriented, and accurate in data entry.
- Comfortable working with structured data and generating reports.
- Proactive, responsible, and eager to learn.

This internship provides direct exposure to the medical devices industry and a unique understanding of how hospitals and healthcare institutions operate as customers. Interns will gain hands-on experience in structured customer research, including preparing questions, conducting calls, and reporting findings. The role also offers practical Excel and data documentation skills applicable across business functions. Additionally, interns will develop real-world professional communication skills through direct interaction with customers and gain insight into business development and strategy processes.

Applications are reviewed on a rolling basis. Interested candidates should submit their CV along with a brief note describing a time they successfully obtained useful information from a conversation. Shortlisted candidates will be invited for a preliminary call followed by an interview. Empower Healthcare is an equal opportunity employer and encourages applications from individuals of all backgrounds.