Intern - Customer Support

RepairDesk is a leading repair shop management software trusted by over 3,000 businesses worldwide. Designed to support single-store, multi-store, and franchise repair operations across various industries, the platform offers more than 40 powerful integrations and modules. Available in over 30 languages, RepairDesk helps businesses save time, streamline inventory management, and enhance profitability.

Key Responsibilities
As a Customer Support Intern, you will be the initial point of contact for customers, delivering exceptional support through chat, calls, and emails. Your role involves diagnosing and resolving basic technical issues and escalating more complex problems to senior support staff. You will ensure timely and clear communication to maintain high customer satisfaction. Utilizing tools such as JIRA and the ZOHO platform, you will track and manage support tickets, ensuring all customer concerns are properly documented and addressed. Additional responsibilities include providing remote software training, following up with customers to ensure effective software use, and addressing complaints with patience and empathy. You will also research customer issues, report requests to the development team, and maintain a strong understanding of the company’s products and functionalities. Adhering to company communication policies and demonstrating strong problem-solving skills and a customer-first mindset across multiple communication channels are essential for success in this role.

Required Qualifications
Candidates should hold a Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field. Fresh graduates or those with up to six months of experience in client communication are encouraged to apply. Excellent written and verbal English communication skills are mandatory. Proven experience interacting with customers via live chat, email, and phone is required. Familiarity with standard office software such as MS Office, and remote support or call-center tools like TeamViewer and Ring Central, as well as web-based technologies like Dropbox and Google Drive, is expected.

Preferred Qualifications and Benefits
Preference will be given to candidates with experience in high-volume call center environments and those with an IT or technical background. Knowledge of ERP systems or prior work experience in a SaaS-based software company is also advantageous.

This internship spans three months and offers a stipend of 60,000 PKR per month, with the potential for a full-time position upon successful completion. The shift timing is from 7 PM to 4 AM Pakistan Standard Time, and the role requires onsite presence from Monday to Friday at the Jeff Heights office in Gulberg III, Lahore.

Benefits include comprehensive health insurance covering the employee, spouse, and children, maternity and paternity leave, provident fund contributions, paid leaves (casual, medical, and annual), and a profit or stock sharing plan for tenured employees.