International Customer Support Representative

This role involves providing essential cross-functional support by collaborating closely with Billing, Customer Service, Operations, and other departments to ensure seamless coordination and timely completion of tasks. The position requires active participation in special projects, client-specific assignments, process improvements, and various operational initiatives. The successful candidate will assist team members with workload management, task completion, and issue resolution to consistently meet departmental deadlines and operational goals. Flexibility in handling urgent or high-priority requests and the ability to shift priorities as business needs evolve are key aspects of this role. Maintaining clear and professional communication with internal teams and clients while ensuring accuracy and adherence to timelines is critical.

Key Responsibilities

- Collaborate effectively with Billing, Customer Service, Operations, and other departments to facilitate smooth coordination and timely task completion.
- Provide cross-functional assistance on special projects, client-specific assignments, process improvements, and other operational initiatives as needed.
- Support team members in managing workloads, completing tasks, and resolving issues to ensure departmental deadlines and objectives are met consistently.
- Coordinate with relevant teams to gather information, resolve discrepancies, follow up on pending items, and communicate updates promptly.
- Assist with urgent or high-priority requests, demonstrating flexibility to accommodate shifting business priorities.
- Identify opportunities to enhance workflow efficiency, communication, and coordination between departments.
- Maintain clear, professional communication with internal teams and clients, ensuring tasks are completed accurately and within established timelines.

Required Qualifications

- Prior experience in Billing and Customer Service Representative (CSR) roles, with a solid understanding of billing processes, customer inquiries, and issue resolution.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail.
- Excellent verbal and written communication skills, capable of professional and effective interaction with clients, coworkers, and cross-functional teams.
- Ability to multitask, prioritize competing deadlines, and work efficiently in a fast-paced environment without compromising quality or productivity.
- Proficiency in Microsoft Office Suite, especially Word, Excel, and Outlook, with the ability to manage spreadsheets, reports, email correspondence, and documentation effectively.
- Experience working with CRM systems and other business or operations software, with a demonstrated ability to learn and adapt to new platforms quickly.
- Strong analytical and problem-solving skills, including the ability to investigate issues, identify root causes, and implement appropriate solutions.
- Proactive and self-motivated approach, with the capacity to identify pending tasks, follow up independently, and take ownership of responsibilities.
- Strong teamwork and collaboration skills, able to work independently while contributing positively to team goals.
- Ability to maintain confidentiality, accuracy, professionalism, and attention to detail when handling sensitive client and business information.

Compensation and Work Location

The position offers a monthly salary ranging from Rs80,000 to Rs100,000. This is an in-person role requiring the candidate to work onsite.

This opportunity is ideal for candidates who thrive in dynamic environments and are committed to supporting cross-departmental collaboration and operational excellence.