International Sales & Support Agent – US Market

We are seeking a confident, energetic, and customer-focused International Sales & Support Agent to join our team and manage customer interactions within the US market. The ideal candidate will possess excellent English communication skills, a strong sales mindset, and the ability to build lasting relationships while delivering professional support. This role involves engaging with customers through various channels, understanding their needs, and providing tailored solutions to drive sales and customer satisfaction.

Key Responsibilities

- Handle inbound and outbound calls with US-based customers efficiently.
- Identify customer needs and recommend suitable products or services.
- Generate leads and convert prospects into loyal customers.
- Follow up consistently with potential and existing clients to nurture relationships.
- Address customer queries promptly and provide effective solutions.
- Maintain professional communication across calls, emails, and other platforms.
- Achieve assigned sales and customer service targets within set timelines.
- Keep accurate records of customer interactions and follow-up activities.
- Collaborate closely with sales and support teams to ensure a seamless customer experience.
- Meet daily, weekly, and monthly key performance indicators (KPIs).

Required Qualifications

- 1 to 2+ years of experience in international sales, customer support, call center, or related roles.
- Excellent spoken English and strong communication skills.
- Experience handling US customers is highly advantageous.
- Demonstrated ability in persuasion, negotiation, and objection handling.
- Willingness and ability to work during US night shifts.
- Target-driven and self-motivated with a proactive approach.
- Strong interpersonal and problem-solving abilities.
- Basic computer skills and familiarity with CRM systems.

Preferred Qualifications and Benefits

- Competitive salary package ranging from Rs50,000 to Rs80,000 per month.
- Performance-based incentives to reward outstanding achievements.
- A professional, growth-oriented work environment that supports career development.
- Opportunities for continuous training and onboarding support.
- Employee benefits in accordance with company policy.
- Work location is in person, providing direct team collaboration and engagement.

This position offers a unique opportunity to develop your career in international sales and customer support while working with a dynamic team focused on delivering exceptional service to the US market. If you are motivated by targets and enjoy building strong customer relationships, this role could be an excellent fit.