Inventory & Customer Service Coordinator (Female)

We are seeking a responsible, organized, and detail-oriented female Inventory & Operations Coordinator to support the daily operations of our store. The ideal candidate will manage inventory records, coordinate customer orders, maintain vendor information, track repairs, and communicate effectively with customers, suppliers, and the store team. Proficiency with computers, Microsoft Excel or Google Sheets, and basic inventory or order management systems is essential. Strong organizational and communication skills are critical to succeed in this role.

Key Responsibilities

- Maintain accurate and organized inventory records for the store.
- Monitor stock availability, including incoming and outgoing products, and track product movements.
- Keep detailed records of product locations to quickly identify where items are stored.
- Monitor inventory levels and identify items that require reordering.
- Maintain and update vendor and supplier information.
- Record and follow up on purchase orders, invoices, deliveries, and pending vendor requests.
- Track customer orders from placement through to delivery or collection.
- Communicate with customers regarding order status, product availability, and expected delivery dates.
- Maintain records of products sent for repair and monitor repair progress until completion.
- Follow up with vendors and repair teams on pending deliveries, orders, and repairs.
- Provide timely updates to customers about their orders and repairs as needed.
- Ensure all inventory, order, vendor, and repair data is entered accurately and kept current.
- Coordinate with sales and store teams to ensure smooth daily operations.
- Assist with general administrative and operational tasks as required.
- Maintain confidentiality and professionalism when handling customer and vendor information.

Required Qualifications

- Female candidate.
- Strong organizational and record-keeping skills.
- High attention to detail.
- Effective communication and customer service skills.
- Comfortable using computers, Microsoft Excel or Google Sheets, email, and basic inventory/order management systems.
- Ability to manage multiple orders, repairs, vendors, and follow-ups simultaneously.
- Capable of working independently and taking responsibility for assigned tasks.
- Proactive with strong follow-up skills.
- Previous experience in inventory management, retail operations, customer service, order management, administration, or a related field is preferred.
- Willingness to learn and adapt to company systems and procedures.

Preferred Qualifications and Benefits

The ideal candidate is organized, responsible, reliable, quick to learn, and highly attentive to detail. They should be able to promptly answer questions such as:
- “Where is this item?”
- “What is the status of this customer’s order?”
- “Has this repair been completed?”
- “When is the vendor delivering this stock?”
- “Which orders or repairs require follow-up?”

This role requires someone comfortable maintaining accurate records, communicating effectively with customers and vendors, and ensuring that important tasks and follow-ups are not overlooked.

Job Type: Full-time
Salary: Rs50,000.00 - Rs100,000.00 per month
Work Location: In person