IT Administrator (EDR, FDM, MDM)

RepairDesk is seeking a proactive and technically skilled IT Administrator to oversee the company’s IT infrastructure, including office networks, laptops, endpoint security, and overall IT operations. This role is crucial in enhancing internal security controls and preparing the organization for SOC 2 compliance. The successful candidate will manage day-to-day IT functions while supporting security initiatives and ensuring smooth technology adoption across the company.

Key Responsibilities

IT Infrastructure & Asset Management
- Manage office internet connectivity, Wi-Fi, routers, and network devices to ensure reliable performance.
- Maintain an accurate inventory of all company laptops and IT assets.
- Oversee device provisioning, configuration, maintenance, and recovery processes.
- Troubleshoot IT issues and coordinate with external service providers as needed.

Endpoint Management & Security
- Administer company devices using FleetDM (Fleet Device Management).
- Monitor and manage security alerts through CrowdStrike Falcon EDR, investigating and responding promptly.
- Ensure devices meet security standards, including patching, encryption, antivirus protection, and approved configurations.
- Document and escalate security incidents in a timely manner.

Employee Onboarding & Offboarding
- Implement standardized IT onboarding and offboarding procedures.
- Configure laptops, install necessary software, and provision access for new hires.
- Revoke access, recover devices, and update asset records for departing employees.
- Collaborate with HR and other stakeholders to ensure all processes are completed and documented.

SOC 2 & Information Security
- Support SOC 2 readiness by implementing and maintaining IT security controls.
- Maintain documentation and audit evidence related to device compliance, access management, security monitoring, and incident handling.
- Assist with security assessments, audit preparations, and remediation of identified gaps.
- Support ISO 27001-aligned security practices where applicable.

IT Support & Documentation
- Provide technical support for hardware, software, connectivity, and access issues.
- Maintain thorough documentation of IT assets, configurations, security incidents, and standard operating procedures.
- Identify opportunities to improve IT security and operational efficiency.

Required Qualifications
- Bachelor’s degree or diploma in IT, Computer Science, Software Engineering, Networking, Cybersecurity, or a related field.
- 2 to 4 years of relevant experience in IT administration, systems administration, or endpoint management.
- Practical experience with macOS and Windows device administration.
- Familiarity with FleetDM and CrowdStrike Falcon, or similar MDM and EDR platforms.
- Solid understanding of endpoint security, patch management, device encryption, access controls, and network troubleshooting.
- Strong troubleshooting, documentation, and incident resolution skills.

Preferred Qualifications
- Experience supporting SOC 2 Type I/II readiness or audits.
- Knowledge of ISO 27001 information security standards.
- Relevant certifications in IT, networking, or cybersecurity.
- Experience with multi-factor authentication (MFA), identity and access management, and security policy enforcement.

The ideal candidate is hands-on, detail-oriented, and highly security-conscious. They possess a strong sense of ownership and can independently manage IT operations, protect company assets, and consistently enforce security procedures to maintain a secure and efficient technology environment.