IT and Admin Executive

Soft Nation Technologies is seeking a detail-oriented and tech-savvy IT and Admin Executive to join our team at the Gulshan-e-Iqbal office in Karachi. This role operates from 12 PM to 9 PM and is essential to ensuring smooth office operations by providing first-level IT support and managing daily administrative tasks. The ideal candidate will serve as the primary contact for IT-related issues while maintaining an organized and efficient workplace, allowing all team members to focus on their core responsibilities without interruptions.

Key Responsibilities

IT Support & Systems:
- Deliver first-level technical assistance for hardware, software, network, and email issues.
- Set up, configure, and maintain laptops, desktops, printers, and other office devices.
- Manage user accounts, access permissions, and IT onboarding/offboarding processes.
- Monitor internet connectivity, Wi-Fi networks, CCTV systems, biometric attendance, and servers.
- Maintain an accurate IT asset inventory and track device allocation.
- Ensure regular data backups, antivirus updates, and implement basic cybersecurity measures.
- Liaise with vendors and internet service providers for repairs, renewals, and issue escalations.

Administration:
- Oversee office supplies, stationery, pantry, and general maintenance needs.
- Coordinate with vendors, landlords, and service providers including utilities, cleaning, security, and courier services.
- Manage procurement activities such as obtaining quotations, raising purchase requests, and tracking deliveries.
- Maintain records of invoices, contracts, licenses, and subscriptions, ensuring timely renewals.
- Organize office logistics including meeting room bookings, events, and visitor management.
- Support HR with workstation setup for new joiners, ID card issuance, and exit clearance of company assets.
- Maintain a safe, clean, and well-organized office environment.

Reporting & Compliance:
- Prepare monthly reports on IT and administrative expenses.
- Log, track, and resolve IT and admin tickets within agreed timelines.
- Assist in enforcing company IT and office policies to ensure compliance.

Required Qualifications

Education:
- Bachelor’s degree in IT, Computer Science, Business Administration, or a related discipline.

Experience:
- 3 to 4 years of experience in IT support, system administration, or office administration roles.
- Experience in a software house environment is preferred.

Skills:
- Proficient with Windows and macOS operating systems, MS Office, Google Workspace, and basic networking concepts including LAN, Wi-Fi, routers, and switches.
- Strong troubleshooting abilities for both hardware and software issues.
- Familiarity with email management, user account administration, and remote support tools.
- Excellent organizational, multitasking, and time management skills.
- Clear verbal and written communication skills in English and Urdu.
- Demonstrated honesty, responsibility, and the ability to handle confidential information with discretion.

The position offers a monthly salary range of Rs60,000 to Rs80,000. This is an in-person role based at our Karachi office.

Application Questions:
- Do you have experience in both IT and administrative functions?
- What is your earliest possible joining date?

We encourage candidates who are proactive, reliable, and eager to contribute to a dynamic work environment to apply for this opportunity.