IT Executive

We are seeking a motivated and detail-oriented Mid to Senior Level IT Executive specializing in Desktop Support to join our team based in PECHS, Karachi. The successful candidate will have 2 to 3 years of hands-on experience in managing hardware and software issues, maintaining IT systems, and ensuring seamless daily technical operations. This role demands a proactive individual who can work independently, take ownership of tasks, and provide timely support in a dynamic, fast-paced environment. The working hours for this position are from 6:00 PM to 3:00 AM, and the role requires on-site presence.

Key Responsibilities:
- Provide end-user support for hardware, software, and network-related issues to ensure minimal downtime.
- Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals efficiently.
- Manage and resolve support tickets through a ticketing system within established service level agreements (SLAs).
- Maintain accurate and up-to-date documentation of IT processes, issues, and their resolutions.
- Monitor and manage IT inventory, including hardware assets and software licenses.
- Handle procurement of IT equipment and coordinate effectively with vendors to ensure timely delivery.
- Ensure system security by managing updates, patches, and regular backups.
- Deliver both remote and on-site technical support as needed.
- Uphold high standards of service quality and user satisfaction through effective communication and problem resolution.

Required Qualifications:
- 2 to 3 years of relevant experience in IT/Desktop Support roles.
- Strong working knowledge of Windows operating systems, basic networking concepts, and common business applications.
- Practical experience using ticketing systems such as Freshservice, Zendesk, or similar platforms.
- Solid skills in hardware troubleshooting and maintenance.
- Experience in IT inventory management and procurement processes.
- Excellent documentation and reporting abilities to maintain clear records.
- Ability to work independently with a strong sense of responsibility and ownership.
- Strong problem-solving skills combined with effective communication abilities.

Preferred Qualifications:
- Basic understanding of network troubleshooting, including LAN and WAN configurations.
- Familiarity with remote support tools to assist users efficiently.
- Exposure to cybersecurity best practices to help maintain system integrity.

Benefits:
- Competitive salary aligned with market standards.
- Annual salary increments based on performance.
- Comprehensive health and medical benefits.
- Paid leave entitlements.
- Opportunities for learning and professional development.
- Supportive work environment focused on growth and collaboration.

This is a full-time, in-person position located in Karachi. Candidates who thrive in a challenging IT support role and are eager to contribute to a growing organization are encouraged to apply.