IT Manager

The IT Manager will be responsible for leading and managing the organization’s overall technology strategy, infrastructure, systems, and cybersecurity efforts. This role ensures the delivery of secure, reliable, and cost-effective IT services across all offices and field locations, supporting the organization’s operational goals and compliance requirements.

Key Responsibilities

Strategy & Governance: Develop and implement IT strategies, policies, and annual plans that align with the organization’s objectives and donor expectations. Ensure governance frameworks are in place to guide IT operations effectively.

Infrastructure & Operations: Oversee the management of systems, networks, servers, cloud platforms, and hardware/software environments across all office and field sites. Ensure optimal performance, availability, and scalability of IT infrastructure.

Cybersecurity & Compliance: Maintain robust data protection measures, including access controls, backups, disaster recovery plans, and adherence to data privacy standards. Ensure compliance with relevant cybersecurity policies and regulations.

Technical Support & Digitalization: Manage IT service delivery and helpdesk support to provide timely and effective assistance. Identify opportunities for automation and digital improvements to enhance operational efficiency.

Asset & Vendor Management: Oversee technology lifecycle management, including software licensing, procurement processes, vendor contracts, and the annual IT budget. Ensure cost-effective and strategic vendor relationships.

Team Leadership: Supervise and mentor the IT team, fostering a culture of high-quality technical support and continuous service improvement.

Required Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related discipline.

Experience: A minimum of 6 to 8 years of overall IT experience, including at least 2 to 3 years in a managerial or supervisory capacity.

Technical Expertise: Proven hands-on experience in infrastructure management, cybersecurity, cloud administration, and IT service management (ITSM) frameworks.

Additional Experience: At least 4 years of experience specifically in infrastructure and operations, asset and vendor management, as well as cybersecurity and compliance.

Location: The position is based in Karachi and requires in-person attendance.

Preferred Qualifications and Benefits

Experience working with NGOs, non-profit organizations, or entities operating across multiple locations and field environments is highly desirable. This background will support the unique challenges of managing IT in a multi-site, donor-driven context.

Compensation: The monthly salary range for this role is Rs120,000 to Rs150,000.

This position offers an opportunity to lead a dynamic IT function within a mission-driven organization, contributing directly to the efficiency and security of its technology environment.