IT Manager

Level3 BOS is seeking a skilled and experienced IT Manager to oversee the company’s IT infrastructure, technical operations, and support functions during the night shift. The ideal candidate will possess a strong technical background combined with excellent leadership skills and hands-on experience managing enterprise IT environments. This role requires ensuring smooth IT operations, maintaining infrastructure reliability, enhancing network security, and leading the IT team to provide efficient technical support.

Key Responsibilities:
- Lead and supervise the IT support team to ensure timely troubleshooting and resolution of technical issues.
- Oversee daily IT operations, including infrastructure management, system administration, and service delivery.
- Manage and maintain Active Directory, Azure, Microsoft 365, Exchange, SharePoint, and user access permissions.
- Administer Windows Server environments, VMware, Hyper-V, VDI, storage systems, and cloud infrastructure.
- Manage corporate network infrastructure such as firewalls, routers, switches, Wi-Fi, VPNs, and network security.
- Implement and monitor cybersecurity policies, security controls, threat detection, risk management, and incident response procedures.
- Ensure system availability, data protection, backup management, disaster recovery, and business continuity.
- Develop and maintain IT documentation, infrastructure policies, asset inventories, and standard operating procedures.
- Oversee IT procurement, budgeting, vendor coordination, and infrastructure improvement initiatives.
- Train, guide, and mentor IT team members to ensure effective team performance.
- Coordinate with management and stakeholders to understand business needs and implement appropriate technology solutions.
- Provide technical escalation support and after-hours assistance as required.

Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- 5 to 6 years of relevant experience in IT infrastructure, systems administration, or IT operations.
- Minimum of 2 years in a team lead, supervisory, or managerial role.
- Strong practical knowledge of Windows Server, Active Directory, Microsoft 365, Azure, VMware, Hyper-V, Exchange, and SharePoint.
- Hands-on experience managing virtualization, cloud environments, and enterprise IT infrastructure.
- Solid understanding of networking concepts including firewalls, routers, switches, VPNs, and network security.
- Knowledge of cybersecurity practices, IT risk management, system monitoring, and disaster recovery.
- Previous experience managing IT teams, helpdesk operations, and technical support functions.
- Excellent written and verbal English communication skills, especially when interacting with international teams.
- Strong leadership, analytical, decision-making, troubleshooting, and problem-solving abilities.
- Ability to manage multiple responsibilities and work effectively in a fast-paced environment.

Preferred Qualifications and Benefits:
Experience working in corporate offices, BPOs, back-office operations, or multinational organizations is highly preferred. Candidates with demonstrated IT team management experience and excellent communication skills will be given preference.

The compensation package includes a salary of up to PKR 160,000 per month, depending on experience and expertise, along with an annual bonus. Additional benefits include family medical insurance, paid annual leave, and public holidays.

Location: DHA Phase 5, Karachi
Shift: 8:00 PM – 5:00 AM, Monday to Friday
Work Arrangement: On-site

Applicants should be prepared to discuss their proficiency in English communication and current compensation package during the application process.