IT Network & Support Administrator

We are seeking a proactive and technically proficient IT Officer to join our team at our DHA Phase 6 Lahore location. The successful candidate will be responsible for providing daily IT support, maintaining network infrastructure, ensuring system security, and supporting various business applications. This role requires hands-on experience in troubleshooting hardware, software, and network issues to ensure seamless IT operations throughout the organization. Additionally, the position involves basic cloud administration, cybersecurity support, IT asset management, documentation, and the use of AI tools to enhance efficiency and automate routine tasks.

Key Responsibilities

- Provide technical support for desktops, laptops, MacBooks, printers, email, internet, and other end-user devices.
- Install, configure, update, and maintain operating systems and software applications.
- Support users with Microsoft 365, ERP, HRMS, Power BI, HubSpot, Salesforce/Shopify, and online meeting platforms.
- Troubleshoot LAN/WAN, Wi-Fi, internet connectivity, routers, switches, access points, and VoIP/IP phone systems.
- Perform first-level support for Android and iOS devices, including email and application configuration.
- Assist with server room maintenance, UPS monitoring, cabling, and basic server monitoring and restarts.
- Support basic administration of cloud platforms such as Microsoft Azure, AWS, and Google Workspace.
- Coordinate with internet service providers and external vendors to resolve IT-related issues.
- Monitor antivirus and endpoint security solutions, ensuring systems remain updated.
- Manage Active Directory and Microsoft 365 user accounts, access rights, and password resets.
- Support backup verification, endpoint management, and adherence to cybersecurity best practices.
- Utilize AI tools such as ChatGPT, Power Automate, Excel AI, and Claude AI to automate routine tasks, prepare reports, and improve productivity.
- Maintain IT inventory, software licenses, warranties, and asset lifecycle records.
- Record incidents and resolutions using the organization’s ticketing system.
- Develop and maintain Standard Operating Procedures (SOPs), onboarding/offboarding documentation, and IT setup guides.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2 to 3 years of hands-on experience in IT Support, Helpdesk, or System Administration roles.
- Strong troubleshooting and analytical skills.
- Ability to prioritize multiple tasks and deliver timely user support.
- Good documentation and organizational skills.
- A team-oriented mindset with a proactive approach to problem-solving.

This position requires working on-site at the DHA Phase 6 Lahore office. Candidates interested in applying should prepare their resume highlighting relevant experience and skills.