IT Officer

Center for Non-Communicable Diseases-CNCD

Karachi , Pakistan

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We are seeking a skilled and motivated IT Officer to join our team in Karachi. The successful candidate will be responsible for managing and maintaining the company’s IT infrastructure, including LAN/WAN networks, pfSense firewall, Active Directory, servers, and NAS storage systems. This role requires strong troubleshooting abilities and hands-on experience in networking, system administration, data backup, and recovery to ensure smooth and secure IT operations.

Key Responsibilities

- Manage, monitor, and troubleshoot LAN/WAN networks and internet connectivity to ensure optimal performance.
- Configure and maintain pfSense firewall, including firewall rules, NAT, VPN, and network security policies.
- Administer Active Directory by managing user accounts, groups, permissions, and domain policies.
- Install, configure, and maintain computers, operating systems, software, and other IT equipment.
- Troubleshoot hardware, software, network, and connectivity issues promptly to minimize downtime.
- Configure and manage routers, switches, IP addressing, VLANs, DHCP, and DNS services.
- Maintain servers, network devices, and NAS storage systems to support business operations.
- Manage regular data backups, establish backup schedules, and implement disaster recovery procedures.
- Monitor network performance, security, and system availability to prevent and address issues.
- Maintain accurate IT documentation, inventory records, and system access logs.
- Provide technical support to employees, ensuring efficient resolution of IT-related problems.

Required Qualifications

- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- Practical experience in IT support, networking, and system administration.
- Strong knowledge of LAN/WAN technologies, TCP/IP, subnetting, routing, and switching.
- Hands-on experience with pfSense firewall configuration and management.
- Good understanding of Windows Server environments and Active Directory administration.
- Experience with server maintenance, NAS storage systems, backup solutions, and recovery processes.
- Familiarity with DHCP, DNS, VLANs, VPNs, and network security principles.
- Excellent troubleshooting, problem-solving, and communication skills.

Preferred Qualifications

- CCNA or other relevant networking certifications.
- Experience managing business IT infrastructure in a professional setting.
- Knowledge of virtualization technologies, disaster recovery planning, and IT security best practices.

This is a full-time, in-person position based in Karachi. The role offers an opportunity to work in a dynamic IT environment where technical expertise and proactive problem-solving are highly valued.