Posted Sep 23, 2026 59 views
Relief International (RI), a global non-profit organization dedicated to supporting communities affected by conflict, climate change, and disaster, is seeking an IT & Operations Assistant to join its team in Pakistan. This role involves monitoring and maintaining computer networks, installing and configuring hardware and software, and providing technical support to staff across the country. The IT & Operations Assistant will work closely with regional and global IT leadership to ensure alignment with RI’s global IT strategy and standards. This position supports RI’s mission to deliver safe, inclusive, and accountable programs in health, education, protection, livelihoods, and WASH across regions including Khyber Pakhtunkhwa and Balochistan.
Key Responsibilities
User Support: Utilize the IT support ticketing system to troubleshoot and resolve user issues, assist staff in accessing IT-managed services, and manage user accounts and profiles across systems.
Computer Systems Monitoring and Maintenance: Install and configure operating systems and RI software following established standards. Conduct scheduled maintenance to keep all local computers updated and manage IT inventory for Pakistan offices.
Network Monitoring and Maintenance: Perform routine maintenance on network equipment to ensure smooth operation. Monitor firewalls, enforce security policies, diagnose network issues, and maintain networked devices such as printers, scanners, VoIP phones, power generators, and web conferencing systems.
Information Security Response: Monitor security alerts via the Microsoft Threat Response portal, ensure devices are protected against viruses and malware, and coordinate with the Cyber Security Working Group to respond to cyber-attacks targeting local users or equipment.
Infrastructure Maintenance: Manage office power sources, including gas generators and renewable energy systems where applicable. Maintain office cabling and set up backup power solutions to ensure uninterrupted network operation.
IT Knowledge and User Training: Complete required IT training, attend webinars and seminars to stay current with IT developments, and provide basic IT training and orientation to local staff as needed.
Record and Inventory Management: Maintain filing systems in both digital and physical formats, ensure all IT assets are functional, and keep inventories accurate and securely stored.
Behavior and Conduct: Uphold the highest standards of ethical behavior in line with RI’s code of conduct and safeguarding policies. Serve as a role model for ethical standards, promote safety for staff and communities, and ensure external stakeholders understand RI’s conduct and reporting mechanisms. Report any concerns promptly.
Required Qualifications
A bachelor’s or master’s degree in Computer Science, Information Technology, or a related field from a recognized institution is essential. Candidates must have at least three years of proven experience in IT support and operations. Strong computer skills and excellent IT competency are required.
Preferred Qualifications
The ability to identify and communicate potential IT problems effectively and propose solutions to management is highly desirable. Candidates should be capable of working efficiently in a complex environment, managing multiple priorities simultaneously. Fluency in English, both written and spoken, is preferred.
Relief International values integrity, adaptability, collaboration, inclusivity, and sustainability, guided by humanitarian principles such as neutrality, impartiality, and “Do No Harm.” The organization is committed to diversity, equity, and inclusion, encouraging applications from all qualified candidates, with a particular emphasis on female applicants.
This position is open on a rolling basis and will be filled once a suitable candidate is identified.
Job Details
Relief International
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