Posted Sep 23, 2026 33 views
We are a technology-driven managed services provider supporting U.S.-based clients by delivering innovative business solutions and comprehensive IT operational support. Our expanding team thrives in a professional and collaborative environment that emphasizes service quality, continuous improvement, and innovation. We are currently seeking an experienced IT Operations Manager to join our Karachi-based team on a full-time, on-site night shift schedule.
Key Responsibilities
- Oversee daily IT operations across multiple client environments, ensuring smooth and efficient service delivery.
- Maintain compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.
- Lead and manage teams responsible for technical support, system administration, and help-desk functions.
- Handle incident escalations promptly, ensuring timely resolution of critical technical issues.
- Conduct regular service reviews with clients to maintain high levels of service satisfaction.
- Optimize operational processes by implementing ITIL-based best practices.
- Monitor infrastructure components including networks, servers, and cloud environments.
- Prepare detailed operational reports, SLA dashboards, and performance metrics for internal and client review.
Required Qualifications
- Minimum of 8 years’ experience in IT Operations, preferably within a Managed Service Provider (MSP) or IT services environment.
- Proven track record in managing technical support or infrastructure teams.
- Strong expertise in Windows and Linux server environments, networking, virtualization technologies, and cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
- Familiarity with Remote Monitoring and Management (RMM) tools, Professional Services Automation (PSA) systems, and ticketing platforms.
- Solid understanding of ITIL frameworks and IT service management best practices.
- Excellent leadership, team management, and problem-solving skills.
- Strong verbal and written communication skills in English.
- Ability to manage multiple client environments and maintain effective stakeholder relationships.
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
Preferred Qualifications and Benefits
- Opportunity to work with a technology-driven organization serving international clients.
- Exposure to diverse managed IT services and multiple technology environments.
- Professional growth and career development opportunities within a collaborative and professional workplace.
- Paid leave and medical coverage provided.
- Complimentary meals during working hours.
- Work schedule: Monday to Friday, 9:00 PM to 6:00 AM, on-site in Karachi.
- Competitive monthly salary ranging from Rs250,000 to Rs450,000.
Candidates will be asked to provide details regarding their current and expected salary, highest educational qualification, years of experience in IT services or MSP environments, and experience managing technical teams and multiple client environments. Additional questions will cover handling escalations, familiarity with specific technologies and platforms, availability for the specified shift, notice period, communication skills, relevant certifications, and experience preparing SLA dashboards and operational reports.
This role offers a unique chance to contribute to a dynamic team focused on delivering high-quality IT services to U.S.-based clients while advancing your career in a supportive and innovative environment.
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