IT Operations & Systems Administrator

We are seeking a proactive and technically skilled IT Operations and System Administration professional with a strong background in networking to oversee and enhance our organization’s IT infrastructure. This role demands hands-on management of network troubleshooting, internet failover, firewall administration, switches, VLANs, Wi-Fi, monitoring systems, on-premises servers, endpoint support, asset management, and SaaS administration. The ideal candidate will take initiative to improve operational visibility and ensure business continuity through reliable infrastructure management.

Key Responsibilities

- Manage daily IT operations encompassing networking, systems administration, end-user support, and infrastructure availability.
- Troubleshoot network performance and connectivity issues across office and operational environments.
- Maintain internet failover readiness and coordinate continuity measures to minimize downtime.
- Administer firewall policies, VPN connectivity, and network access controls aligned with operational and security standards.
- Manage switches, VLANs, wireless networks, and access points to ensure stable internal connectivity and proper segmentation.
- Maintain and support on-premises servers and core infrastructure services.
- Monitor infrastructure health, network performance, uptime, latency, bandwidth utilization, and system alerts using centralized monitoring tools.
- Provide Windows-based user support, including installation, troubleshooting, device setup, and issue resolution.
- Manage organizational IT assets, including allocation, tracking, lifecycle visibility, and compliance controls.
- Administer SaaS platforms and internal productivity tools, including account provisioning, access coordination, and general operational support.
- Collaborate with internal stakeholders to enhance infrastructure reliability, operational visibility, and response times.
- Take ownership of recurring issues by identifying root causes and proactively recommending improvements to strengthen the IT environment.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Strong hands-on experience in IT operations, system administration, and networking.
- Solid understanding of endpoint support, infrastructure monitoring, and operational ownership.
- Proficiency with network troubleshooting and diagnostics tools such as pfSense, MikroTik, and VPNs.
- Experience managing firewall and internet failover systems.
- Familiarity with Zabbix monitoring and centralized alerting platforms.
- Knowledge of switching, VLANs, Wi-Fi, and access point support, particularly with Unified/UniFi devices.
- Experience in on-premises server administration.
- Competence in Windows endpoint installation and troubleshooting.
- Exposure to Google Workspace, Jira, Slack, Bitbucket, and SaaS administration.

Preferred Qualifications and Benefits

- Exposure to AWS Cloud and DevOps tools is considered an advantage.
- Ability to work independently, take initiative, and contribute to organizational growth and improvement.
- Strong communication, coordination, and problem-solving skills.

This role is ideal for a candidate who combines strong networking fundamentals with practical IT operations ownership. We value professionals who can resolve day-to-day issues while strengthening systems, improving operational visibility, and proactively supporting the organization’s growth with stability and confidence.